Strategic Education CSM APAC

Jobicy; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Learning and development resources

Tuition reimbursement

Recognition program

Inclusive culture

Job summary

Instructure is seeking a Customer Success Manager to own relationships with education customers across Asia, driving measurable value and long-term success within the Instructure ecosystem.

You will build strategic relationships, develop clear success plans, and drive adoption across our products while coordinating with Sales, Renewals and support teams to ensure renewals and growth opportunities.

Qualifications

• 2–4 years in Customer Success, account management or related SaaS role, preferably in Educational Technology.
• Fluency in English; additional APAC languages desirable but not essential.

Responsibilities

• Own the customer relationship across Asia education customers and drive outcomes.
• Build strategic relationships with champions, decision-makers and executives.
• Develop clear success plans with measurable outcomes and value.
• Drive adoption and value realization across Instructure products and services.
• Lead renewal readiness and identify risks early to secure long-term success.

Skills

Customer Success

Account management

SaaS

English fluency

Executive stakeholder management

Strategic thinking

Portfolio management

Communication

Tools

CRM

Project management tools

Job description

Instructure is seeking a Customer Success Manager to own relationships with education customers across Asia, driving measurable value and long-term success within the Instructure ecosystem.

You will build strategic relationships, develop clear success plans, and drive adoption across our products while coordinating with Sales, Renewals and support teams to ensure renewals and growth opportunities.