Strategic Director, Training & Workforce Development

UCP Heartland; Missouri; On-site; USD 78,000 - 105,000; Full time

Job summary

UCP Heartland is seeking a Senior Director of Training and Workforce Development to lead agency-wide training, professional development, and leadership initiatives. This senior role will set training standards and create competency-based programs to ensure safe, person-centered support for individuals with intellectual and developmental disabilities.

Collaboration across departments will identify workforce needs and measure training impact.

Qualifications

• Bachelor’s degree in health care, Social Work, Education, Business Administration, Human Services, or a related field.
• Five or more years of progressively responsible experience in training and development, workforce development, organizational learning, or a related field.
• Experience developing, implementing, and evaluating training programs for employees at multiple organizational levels.
• Experience assessing training needs, identifying performance gaps, and developing measurable strategies to improve employee knowledge, competency, and performance.
• Ability to supervise, manage multiple priorities and locations, exercise independent judgment, and communicate effectively.
• Strong written, verbal, presentation, analytical, problem-solving, conflict-resolution, and project-management skills.

Responsibilities

• Develop and oversee an agency-wide training and professional-development strategy aligned with UCP Heartland’s mission, goals, service standards, and workforce priorities.
• Establish role-specific training expectations, curricula standards, policies, procedures, and quality controls.
• Identify current and future learning needs through organizational assessments, regulatory reviews, audit findings, workforce information, and performance data.
• Coordinate training approaches across departments and locations, reducing duplication and strengthening consistency.
• Evaluate training through competency assessments, direct observation, audits, employee feedback, and operational outcomes.

Skills

Strategic Leadership

Training Strategy

Workforce Development

Leadership Development

Compliance & Quality

Communication

Project Management

Travel

Education

Bachelor's degree

Master’s degree (preferred)

Job description

UCP Heartland is seeking a Senior Director of Training and Workforce Development to lead agency-wide training, professional development, and leadership initiatives. This senior role will set training standards and create competency-based programs to ensure safe, person-centered support for individuals with intellectual and developmental disabilities.

Collaboration across departments will identify workforce needs and measure training impact.