Strategic Director, On-Chain Payments Operations

Cielo; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Quant is seeking an Engagement Director to lead a delivery operation for a major financial initiative from our Manhattan office. You will own contracts, KPIs, SLAs, and the regional P&L, reporting to the US COO and guiding reliability and security leaders.

Ideal candidates have run regulated delivery operations in finance, managed budgets and headcount plans, and can confidently engage with bank executives as well as engineers. The role targets launch readiness in H1 2027.

Qualifications

• To have run a delivery operation for a financial institution under a contract with stringent KPIs and SLAs.
• To have been accountable for a P&L, a headcount plan and an operating budget, ideally including 24x7 operations.
• Credibility in a room with bank executives and in a room with engineers. Most people have one, not both.
• Real experience of regulated environments: audit trails, examinations, and change control that has been tested by someone external.

Responsibilities

• You would be TCH's single accountable point of contact on contract, commercials and relationship, and the one who stands behind the outcome.
• Reporting to our US COO, you own the service levels, the operational roadmap and the regional P&L, and lead the Heads of Platform Reliability and Security.
• The network is expected to launch in the first half of 2027; you will help define how it runs and how success is measured.

Skills

Delivery operations

P&L ownership

Budget planning

Regulated environments

Job description

Quant is seeking an Engagement Director to lead a delivery operation for a major financial initiative from our Manhattan office. You will own contracts, KPIs, SLAs, and the regional P&L, reporting to the US COO and guiding reliability and security leaders.

Ideal candidates have run regulated delivery operations in finance, managed budgets and headcount plans, and can confidently engage with bank executives as well as engineers. The role targets launch readiness in H1 2027.