Strategic Director of Retail Operations - Midwest

Colours, Inc.; Peoria (IL); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Colours, Inc. in the Midwest region operates retail stores across Iowa, Illinois, Indiana and surrounding markets. We are seeking a hands-on Director of Operations to lead day-to-day store performance, customer service and inventory control while aligning with sales objectives.

The role requires strategic leadership across multiple locations, budget management, staff development and adherence to safety and company policies. Travel between stores will be required.

Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, or related field.
• Five years of progressive retail or multi-location operations experience.
• Experience overseeing multiple locations and store managers preferred.
• Experience managing budgets, inventory, customer service and employee performance.

Responsibilities

• Provide strategic direction and leadership for retail store operations, including staffing, scheduling, and overall store performance.
• Champion a culture of customer service excellence and ensure employees deliver an exceptional customer experience.
• Oversee store presentation and merchandising standards to support product visibility and sales opportunities.
• Partner with inventory management to maintain inventory levels and support stock replenishment.
• Develop and manage store operating budgets while controlling expenses and maintaining standards.
• Ensure compliance with policies, procedures, safety requirements, and regulations.
• Analyze sales, customer feedback, and KPIs to identify trends and opportunities.
• Coach store managers and associates to strengthen performance and leadership.
• Foster communication between Store Operations and other departments.
• Manage third-party vendor and service-provider relationships so service expectations are met.
• Support receivables management by monitoring customer accounts and maintaining relationships.
• Identify opportunities to improve efficiency and store performance.
• Perform other duties as assigned.

Skills

Leadership

Operations management

Budgeting

Vendor management

Staff development

Education

Bachelor’s degree in Business Administration/Management/Operations or related field

Tools

Microsoft Office

Job description

Colours, Inc. in the Midwest region operates retail stores across Iowa, Illinois, Indiana and surrounding markets. We are seeking a hands-on Director of Operations to lead day-to-day store performance, customer service and inventory control while aligning with sales objectives.

The role requires strategic leadership across multiple locations, budget management, staff development and adherence to safety and company policies. Travel between stores will be required.