Head of Retail Operations — Midwest Multi-Store Leader

Colours, Inc.; Cedar Rapids (IA); On-site; USD 90,000 - 130,000; Full time

Job summary

Colours, Inc. is seeking a hands-on Director of Operations to lead our Midwest retail store network, including Iowa, Illinois, Indiana and surrounding markets.

You will drive customer service excellence, operational performance, and consistent standards across locations. In this role you will shape store presentations, manage budgets and inventory, develop store leaders, and collaborate with other departments to improve efficiency and profitability.

Qualifications

• Bachelor's degree in Business Administration, Management, Operations, or related field.
• Five (5) years of progressive retail, operations, or multi-location management experience.
• Previous leadership experience overseeing multiple locations and/or store managers.
• Experience managing operational performance, budgets, inventory, customer service, and employee performance.
• Automotive, coatings, distribution, or related industry experience preferred.
• Valid driver’s license and ability to travel as required.

Responsibilities

• Provide strategic direction and leadership for retail store operations, including staffing, scheduling, and overall store performance.
• Champion a culture of customer service excellence and ensure employees are equipped to provide an exceptional customer experience.
• Oversee store presentation and merchandising standards to support product visibility and sales opportunities.
• Partner with inventory management to maintain appropriate inventory levels, minimize shrinkage, and support accurate stock replenishment.
• Develop and manage store operating budgets while controlling expenses and maintaining service and operational standards.
• Ensure compliance with company policies, procedures, safety requirements, and applicable regulations.
• Analyze sales, customer feedback, and operational KPIs to identify trends and opportunities for improvement.
• Coach and develop store managers and associates to strengthen performance, accountability, and leadership capabilities.
• Foster effective communication and collaboration between Store Operations and other departments.
• Manage third-party vendor and service-provider relationships to ensure quality and service expectations are met.
• Support receivables management by monitoring customer account activity, minimizing bad debt risk, and maintaining positive customer relationships.
• Identify and implement opportunities to improve efficiency, customer service, and overall store performance.
• Perform other duties as assigned based on business needs.

Skills

Leadership

Strategic thinking

Customer service

Communication

Budget management

Inventory management

Multi-location management

Staff development

Vendor management

Travel readiness

Education

Bachelor's degree in Business Administration

Tools

Microsoft Office

Job description

Colours, Inc. is seeking a hands-on Director of Operations to lead our Midwest retail store network, including Iowa, Illinois, Indiana and surrounding markets.

You will drive customer service excellence, operational performance, and consistent standards across locations. In this role you will shape store presentations, manage budgets and inventory, develop store leaders, and collaborate with other departments to improve efficiency and profitability.