Director of State Operations

GT Independence, LLC; Baltimore (MD); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible time off

Competitive wages and benefits

Job summary

GT Independence, LLC seeks a Director of Operations to oversee multiple operational units and ensure exceptional fiscal intermediary services for self-direction clients. The role focuses on policy implementation, strategic execution, and cross-functional coordination to optimize service delivery.

Ideal candidates bring 5+ years of leadership experience, strong communication, and proven project management skills. Baltimore-based role with a national service footprint and competitive compensation.

Qualifications

• Minimum of 5 years of relevant experience.
• Experience in supervision, business management and leadership.
• Excellent written and oral communication skills.
• Strong critical thinking and problem-solving abilities.
• Excellent organizational and administrative skills with deadline-driven work.
• Ability to collaborate with diverse teams.

Responsibilities

• Maintains operational standards.
• Formulates and communicates policies and procedures.
• Plans and executes strategic objectives aligned with the company plan.
• Coordinates activities across units and evaluates plans.
• Develops leadership within subordinates.
• Approves performance appraisals and wage increases.
• Develops metrics to measure operations performance.
• Leads continuous improvement in customer service, payroll and processing.

Skills

5+ years experience

Supervision

Communication skills

Critical thinking

Time management

Team collaboration

Microsoft Office

Internet

Education

Bachelor's degree in General Business

Tools

Microsoft Office

Internet

Job description

Work for a company where you make a difference in people's lives every day!

At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.

GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National "Best and Brightest Companies to Work For" in 2025! We also received the "Great Place Place To Work" Certification for 2025-2026!

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

RESPONSIBILITIES AND DUTIES

• Maintains Operational Standards
• Formulates, implements, and communicates operational policies and procedures
• Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan
• Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management
• Develops leadership and management skills within subordinates
• Approves performance appraisals and wage increases
• Develops metrics to measure operations performance
• Participates in the development of new services for recently acquired contracts
• Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement
• Monitors workloads of the group and re-assigns agencies and programs appropriately
• Collaborates with directors and executives from other functional areas to optimize delivery of services
• Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate
• Identifies opportunities to improve our processes
• Builds and maintains relationships with Agencies
• Promote adherence to and upholds the company’s mission and values
• Other duties as assigned

EDUCATION

• Bachelor’s Degree in business, human services or related field or equivalent work experience.

EXPERIENCE AND QUALIFICATIONS

• At least 5 years of experience relevant to the work performed
• Knowledgebase in supervision, business management and leadership
• Excellent written and oral communication skills
• Extensive experience in working on complex projects with Critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
• Demonstrate the ability to balance work pressure with time management skills
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience in working, initiating and maintaining highly effective team
• Competent in the use of Microsoft Office programs and the Internet

WORK ENVIRONMENT

• Work is performed from a typical office setting in Baltimore, MD.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.

Our Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.

We value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.
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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Qualifications

Education

Required

Bachelors or better in General Business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.