Strategic Director of Customer Success & Growth

Pixalate, Inc; New York (NY); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Unlimited PTO

401(k)

Job summary

Pixalate, Inc. is seeking a dynamic Director of Customer Success to drive strategic engagement with top clients, advise executive leadership on growth and retention, and lead the Customer Success team.

The role focuses on building strong client relationships across the programmatic ecosystem, guiding customers toward business goals, and partnering with Sales and Marketing on upsell opportunities while staying ahead of industry trends.

Qualifications

• BA/BS degree in a technical, business, or related field (or equivalent).
• 4+ years in client-facing CS, technical account management, or technical sales in ad tech vendors.
• Experience creating strategies and objectives that drive engagement and growth.
• Proven leadership in a high-performing CS team with revenue goals.
• Deep understanding of IVT and viewability in digital advertising.
• Expert knowledge of programmatic digital advertising for translating client needs.
• Strong communication skills with C-level clients; ROI-focused guidance.
• Familiarity with digital media terminology and ad operations tools.

Responsibilities

• Set strategy with executives to drive engagement, growth, and retention.
• Lead, coach, and develop the CS team to meet performance targets.
• Own key client relationships across programmatic ecosystems (SSPs, DSPs, exchanges, agencies, publishers).
• Guide customers toward business goals; address ad fraud and privacy concerns.
• Monitor customer engagement metrics, KPIs, and account health; act on risk signals.
• Stay ahead of industry trends and standards; collaborate on upsell/cross-sell with sales.

Skills

Client-facing experience

Technical account management

Strategic leadership

IVT knowledge

Programmatic advertising knowledge

C-level communication

Education

BA/BS degree or equivalent

Tools

JavaScript

Tagging

Cookies

Ad operations tools

Job description

Pixalate, Inc. is seeking a dynamic Director of Customer Success to drive strategic engagement with top clients, advise executive leadership on growth and retention, and lead the Customer Success team.

The role focuses on building strong client relationships across the programmatic ecosystem, guiding customers toward business goals, and partnering with Sales and Marketing on upsell opportunities while staying ahead of industry trends.