Strategic Director, Credentialing & Licensing Ops

U.S. Oral Surgery Management; Irving (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

U.S. Oral Surgery Management in Irving, TX is seeking a Director to oversee Provider Credentialing & Licensing Operations, ensuring all oral surgeons are licensed and credentialed on time.

The role partners with credentialing vendors to design processes, define roles, and maintain audit-ready compliance across states. You will lead a team, manage onboarding and hospital privileges workflows, and build policies for delegated and traditional credentialing, with dashboards and reporting for

Qualifications

• Bachelor’s degree in healthcare administration, business or a related field.
• 8+ years of experience in provider credentialing, licensing or payer enrollment, in dental, medical or another healthcare setting.
• 5+ years managing people.
• Experience partnering with an outsourced credentialing vendor to build processes and workflows.
• Hands-on experience building or running a delegated credentialing program, including policies, credentialing committee, payer delegation audits and monthly roster reconciliation.
• Basic understanding of state licensing, permit and compliance requirements, and the ability to research them state by state.
• Proven experience managing vendors through SLAs, KPIs and scorecards, and managing a department budget.
• Experience designing and documenting workflows and defining team roles, including setting up and managing a ticket-based service process (for example, ServiceNow, Zendesk, Jira or similar).
• Strong reporting experience, including using credentialing, ticketing and vendor systems to extract reports and service tickets, and building KPI dashboards in advanced Excel (Power BI or similar a plus).
• Very strong written and verbal communication skills, including presenting to executives, and a self-starter who works well with limited direction.

Responsibilities

• Vendor partnership and process design in credentialing and licensing.
• Team leadership and workflows for licensing, credentialing oversight, compliance and reporting.
• Licensing and compliance management across states, including renewals and audit readiness.
• Delegated credentialing program design and governance with payers.
• Traditional credentialing oversight and timely payer enrollment.
• Hospital privileges support, enrollment workflows and governance.
• Reporting, KPIs and vendor SLAs with monthly dashboards for leadership.

Skills

Vendor management

Leadership

Credentialing expertise

Policy development

Communication

Education

Bachelor’s degree in healthcare administration, business or a related field

Tools

ServiceNow

Zendesk

Jira

Power BI

Job description

U.S. Oral Surgery Management in Irving, TX is seeking a Director to oversee Provider Credentialing & Licensing Operations, ensuring all oral surgeons are licensed and credentialed on time.

The role partners with credentialing vendors to design processes, define roles, and maintain audit-ready compliance across states. You will lead a team, manage onboarding and hospital privileges workflows, and build policies for delegated and traditional credentialing, with dashboards and reporting for