Strategic Development Manager - Protection

GM Financial; United States; Remote; USD 60,000 - 113,000; Full time

Job summary

Join a dynamic sales organization within a renowned global brand, focusing on vehicle protection product sales. This role offers a unique opportunity to build relationships with GM dealers, providing essential training and support to enhance their sales processes. With a focus on customer loyalty and profitability, you will thrive in a fast-paced, field-based environment that encourages independent scheduling while fostering teamwork and integrity. Enjoy a generous benefits package from day one, and contribute to a culture that values innovative ideas and community. If you're passionate about driving change and making an impact in the automotive industry, this position is perfect for you.

Benefits

401K matching

Bonding leave for new parents

Tuition assistance

GM employee auto discount

Community service pay

Nine company holidays

Phone/internet allowance

Qualifications

• Strong F&I training experience with a focus on dealer relationships.
• Proven sales performance and ability to enhance customer satisfaction.

Responsibilities

• Strengthen dealer relationships and improve contract counts.
• Provide tailored training and support for dealership launches.

Skills

F&I training

Sales process modeling

Customer satisfaction

Effective communication

Teamwork

Education

Bachelor’s Degree

Relevant experience

Tools

CRM system

Job description

Overview

Why GM Protection Sales?

GM Protection focuses on branded vehicle protection product sales as part of GM Financial, the wholly owned subsidiary and captive finance arm of General Motors. Our sales team spans the United States working with GM dealers on a variety of initiatives to drive product sales, customer loyalty, and profitability for the dealers and the brand. As a trusted advisor, you will consult with various roles within GM dealerships and collaborate with internal partners to represent GM Financial and GM Protection. If you are able to build relationships, have a heart and mind for service, communicate effectively, and enjoy a fast-paced variety in a challenging field-based role, this could be the right place for you.

If you would like to be a part of a company with an entrepreneurial spirit, join GM Protection’s sales organization to develop your network and career with a stable, growing, global brand.

Position open until filled.

Responsibilities

About the role:

You will continuously strengthen current dealer relationships and improve vehicle protection contract count through consistent, approved training activities. You will provide quality customer service by satisfying the business needs of the dealers, manufacturer partners, and GM Financial. You are expected to deliver results as an F&I expert and trusted advisor to generate contracts through product knowledge, industry knowledge, and training demonstrations. You will become an integral part of the value we bring to our GM dealers, as we provide real world retail experience and training from automotive professionals like you!

In this role you will:

1. Provide tailored F&I training for dealers in collaboration with field account representatives on GM Protection products, menu & interview process, and systems.
2. Support new dealership launches, new F&I Manager training, service claims processes, overcoming objections, and business development.
3. Maintain effective communication with dealers and appropriate internal partners.
4. Be self-motivated with an ability to work both independently and collaboratively to drive change.
5. Be mobile as this role is fully remote and may travel up to 80% of the time to dealership training assignments.

Qualifications

What makes you a dream candidate?

1. In-dealership one-on-one observation, role plays, and menu training.
2. Model and refine GM Financial F&I sales process with dealer and customers to increase effectiveness, compliance, and demonstrate profit potential and customer satisfaction.
3. Provide guidance on effective turnover processes between Sales and F&I, customer interview, menu presentation, and closing techniques.
4. Train Finance departments on protection products as necessary.
5. Maintain effective communication with appropriate internal partners and positive relationships within all areas of the dealership.
6. Demonstrate best practices of available reporting tools and dealer-facing systems (without working in dealer systems, printing documents, or customer signatures).
7. Collaborate with the dealer's assigned Account Manager – Protection to achieve key performance criteria, incorporating upfront expectations, meeting dealership objectives, and communicating ongoing progress, successes, challenges, and opportunities.
8. Complete daily and weekly progress reports, utilize the internal CRM system, and communicate with Strategic Sales leadership.
9. Promote a culture of teamwork, excellence, and integrity.
10. Perform other duties as assigned.
11. Conform with all company policies and procedures.
12. Long-term mobility is beneficial for career development and advancement within the sales organization at GM Financial.

Experience:

1. Bachelor’s Degree strongly preferred, or extensive relevant experience preferred.
2. In-dealership F&I experience strongly preferred.
3. A proven track record of quality sales performance and client satisfaction preferred.

Working Conditions:

1. 80% travel required within the contiguous United States, with the rare but possible need for weekend travel.
2. Ongoing mobility with willingness to relocate preferred.
3. Responding to dealer communications outside of normal business hours.
4. Must be able to operate a motor vehicle (company or rental) for traveling from one work location to another access to a major airport.

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility; this role is eligible for phone/internet allowance.

Work Life Balance: This is a field-based role, independent scheduling but face-to-face role meeting with multiple dealerships daily.

Salary: The base salary range for this role is: USD $60,900.00 to $112,700.00. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.