Strategic Design Operations Lead

The Gap, Inc.; United States; On-site; USD 150,000 - 230,000; Full time

Job summary

The Gap, Inc. seeks a Director of Design Studio Operations to drive clarity and execution across the Accessories design organization.

This role owns the operational backbone of the Design team— partnering with the VP of Design and cross-functional partners to manage seasonal workflows, timelines, and milestones. The role operates across Merchandising, Product Development, Production, Sourcing, Planning, and other teams to ensure design intent is communicated and executed.

Qualifications

• Exceptional organizational leadership and follow-through
• Strong strategic communication and documentation skills
• Ability to create structure in fast-moving, ambiguous environments
• Strong understanding of the design process and how Design connects to product development
• Ability to influence and keep cross-functional partners aligned
• Strategic problem-solving skills with the ability to anticipate risks, and drive resolution to protect product pipeline deliverables
• Strong attention to detail
• Executive presence and comfort working with senior Design leaders and cross-functional teams

Responsibilities

• Lead and drive predictable, efficient, and scalable design execution across seasonal workflows, timelines, milestones, and decision points.
• Own Design priorities, inputs, deliverables, follow-ups, and communication across the Accessories cross-functional team.
• Proactively identify and resolve process, communication, and execution gaps that impact the team's effectiveness, speed, and delivery.
• Translate creative direction into clear documentation, decks, recaps, and meeting outputs.
• Lead the organization and evolution of seasonal design decks, collaborative tools, materials, trim, and color resources.
• Ensure design intent—materials, trims, color, and development priorities is captured and communicated.
• Lead preparation for key design reviews, milestone meetings, and cross-functional touchpoints.
• Act as the connective tissue between Design and cross-functional partners—Merchandising, Product Development, Production, Sourcing, Planning, and related teams.
• Own agendas, attendees, recaps, action items, and follow-ups for key design-related meetings.
• Continuously refine ways of working to improve speed, clarity, and cross-functional alignment.

Skills

Organizational leadership

Strategic communication

Documentation

Cross-functional collaboration

Problem solving

Job description

The Gap, Inc. seeks a Director of Design Studio Operations to drive clarity and execution across the Accessories design organization.

This role owns the operational backbone of the Design team— partnering with the VP of Design and cross-functional partners to manage seasonal workflows, timelines, and milestones. The role operates across Merchandising, Product Development, Production, Sourcing, Planning, and other teams to ensure design intent is communicated and executed.