Strategic Delivery Architect & Trusted Advisor, Managed Services

Computacenter; Indianapolis (IN); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Career opportunities

Benefits package

Job summary

Computacenter is seeking a high-impact governance and strategy lead to partner with major managed service customers in the US. You will bridge business problems with technology, serving as the primary technical advisor across Computacenter and customer environments.

The role requires strong communication with leadership and delivery of a clear customer journey through a Service Evolution Roadmap. You will work on architectural governance, review boards, and strategic investments while ensuring

Qualifications

• Degree in information technology, business, related field, or equivalent experience.

Responsibilities

• Build strong influential relationships to guide customer strategy and its impacts with the aim of becoming a trusted advisor.
• Be the technical voice of Computacenter at Customer technical review boards, Service Review boards and Project review boards.
• Input into the strategic investments for Computacenter to meet the future customer demand.
• Understand the operating model of services and technology delivered to allow you to be the technical point of contact across the infrastructure environment for both Computacenter and customer stakeholders.
• Translate complex technical details, service requirements and operational constraints into clear, actionable language for customers, service teams, sales, pre-sales and leadership stakeholders.
• Architectural governance of projects to ensure managed service requirements are adhered to and change impacts are understood.
• Support Sales, Solution, Service and Operational teams by reviewing proposed solutions for operational readiness, supportability, technical risk, impact and alignment to Computacenter’s capabilities.

Skills

Strategic thinking

Stakeholder management

Communication

Presentation to leadership

Leadership of technical teams

Analytical skills

Negotiation skills

Financial acumen

Education

Degree in information technology, business, related field

Tools

Datacentre technologies

Workplace Management

Job description

Computacenter is seeking a high-impact governance and strategy lead to partner with major managed service customers in the US. You will bridge business problems with technology, serving as the primary technical advisor across Computacenter and customer environments.

The role requires strong communication with leadership and delivery of a clear customer journey through a Service Evolution Roadmap. You will work on architectural governance, review boards, and strategic investments while ensuring