Conventional Negotiator

Alleviate; Irvine (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Catered lunches

Teambuilding events

Quarterly events

Swag

HQ in Irvine

Job summary

Alleviate is hiring an organized, diligent, team-oriented candidate to work with creditors for settlements on unsecured debt. You will excel in communication and strive to exceed duties to boost the Company's revenue.

Responsibilities include negotiating with attorneys, updating CRM, and meeting KPI-driven targets while maintaining high customer service standards. This on-site role is based in Irvine, CA with a daytime schedule and base pay plus commission.

Qualifications

• High school diploma required.
• Previous debt settlement experience is a plus.
• Strong math skills preferred.
• Excellent problem-solving skills with the ability to think outside the box to get the job done.
• Electronic phone system and CRM experience preferred.
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals.
• Strong attention to detail.
• Ability to multi-task in a fast-paced environment is a must.

Responsibilities

• Work independently and effectively with internal and external legal support staff to resolve lawsuits filed against our clients.
• Unrelenting ability to follow up on escalated matters seeking resolution every step of the way.
• Completed 75 or more settlements in a calendar month.
• Handle escalated calls regarding the legal process, provide outstanding customer service and guidance without giving legal advice.
• Review client banking accounts to determine funds necessary to complete settlement and payment of Company fees.
• Contact attorney offices in order to negotiate on clients' behalf for a reduced settlement to avoid the account from entering judgment, garnishment or liens being placed on our clients’ home.
• Team cooperation with peers in the Attorney Liaisons Department.
• Confirm important file dates and/or due dates and hearing dates are not missed.
• Update the CRM with notes and to inform attorney liaisons of settlement offers on assigned legal accounts.
• Follow KPI expectations and policy guidelines as outlined by management.
• Close attention to detail and ability to apply policies, procedures, and guidelines to a variety of situations.
• A high degree of initiative, focus, and urgency.
• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
• Other duties as assigned.

Skills

Organization

Teamwork

Communication

Debt settlements

CRM experience

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Electronic phone system

CRM

Job description

Class Start Date

December 7th, 2026

GENERAL SUMMARY

Our ideal candidate would be an organized, diligent, and team-oriented individual who is able to work directly with creditors to build rapport and obtain the best settlements for our clients' unsecured debt. They will excel in effective communication and are willing to go above and beyond their day-to-day duties to enhance the Company's revenue.

ESSENTIAL DUTIES

• Work independently and effectively with internal and external legal support staff to resolve lawsuits filed against our clients.
• Unrelenting ability to follow up on escalated matters seeking resolution every step of the way.
• Completed 75 or more settlements in a calendar month.
• Handle escalated calls regarding the legal process, provide outstanding customer service and guidance without giving legal advice.
• Review client banking accounts to determine funds necessary to complete settlement and payment of Company fees.
• Contact attorney offices in order to negotiate on clients' behalf for a reduced settlement to avoid the account from entering judgment, garnishment or liens being placed on our clients’ home.
• Team cooperation with peers in the Attorney Liaisons Department.
• Confirm important file dates and/or due dates and hearing dates are not missed.
• Update the CRM with notes and to inform attorney liaisons of settlement offers on assigned legal accounts.
• While all Negotiations Department members will have a minimum number of monthly settlements required for their position, KPI’s are subject to change on a monthly basis based on business needs. KPIs include but are not limited to, Number of Settlements, Settlement Percentage (original & verified), Completion Rate, Penetration Rate, QC fails, Quality metrics (Call Monitoring, Account Accuracy), number of calls made, Talk Time, and other metrics measuring the work effort. KPI expectations will be provided to the Negotiators by the 3rd business day of each month.
• Close attention to detail and ability to apply policies, procedures, and guidelines to a variety of situations.
• A high degree of initiative, focus, and urgency.
• Follow all policies and procedures for the department and Company, including personnel policies and expectations as outlined in the Employee Handbook.
• Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge and Experience
• High school diploma required.
• Previous debt settlement experience is a plus.
• Strong math skills preferred.
• Excellent problem-solving skills with the ability to think outside the box to get the job done.
• Electronic phone system and CRM experience preferred.
• Self-motivated desire to succeed with a proven track record of meeting and exceeding goals.
• Strong attention to detail.
• Ability to multi-task in a fast-paced environment is a must.
• Skills and Abilities

About Us

At Alleviate, we’re transforming lives every day by offering innovative debt relief solutions. As one of the fastest-growing companies in the industry, we are on a mission to help individuals and families regain financial freedom and build a brighter future.

Our Vision

To become the next-generation financial services company that guides people from debt to WEALTH.

Here’s What You’ll Enjoy

• A best-in-class supportive leadership team guiding you to financial independence
• Opportunities for career growth and advancement
• A culture of recognition, appreciation, and celebration
• A mission-driven team passionate about making a difference
• Company perks like swag, catered lunches, teambuilding activities and quarterly events
• Our50,000 sq. ft. headquarters in Irvine, CAis more than just an office - it's a second home where collaboration, growth, and innovation thrive
• State-of-the-art amenities, including designer living rooms, wellness spaces, cafes, and a fitness center

JOB TYPE: Full-time, non-exempt

SCHEDULE: 8-hour shift, Monday to Friday, 5amPST - 2pmPST

Pay: $20per hr + commission

LOCATION: Irvine, CA

We understand potential comes in many forms. Even if you don't check every box, we still encourage you to apply; as we consider all qualified candidates, and any person who is driven to help others. Alleviate Financial Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position must pass a post-offer pre-employment criminal background check.