Strategic Deal Desk Lead — Pricing & Contracts

Relativity; Detroit (MI); Hybrid; USD 78,000 - 118,000; Full time

Job summary

Relativity is seeking a Senior Deal Desk Analyst, Revenue Operations to enable scalable and compliant deal execution across global sales. You will structure, evaluate, and close standard and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and handoffs align with revenue objectives and governance.

You will collaborate with Legal, Finance, Billing, and IT to improve deal velocity, enhance documentation, and drive maturity of the quote-to-contract lifecycle.

Qualifications

• Bachelor's degree in Business; or equivalent work experience.
• 2 years in Deal Desk or Sales Ops.
• Experience in a SaaS environment.
• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion.
• Self-motivated and organized, able to work in complex deal scenarios.

Responsibilities

• Lead the review and execution of standard or complex deals, ensuring pricing, licensing, contract terms, approvals, and deal structure align with customer needs and internal policies.
• Serve as a senior Deal Desk resource for pricing, licensing, contracting, quoting, approvals, exceptions, and lead-to-contract processes.
• Partner with Sales and downstream teams to move deals through quote creation, intake and review, approvals, exception handling, and operational handoffs.
• Recommend deal paths and exception decisions balancing customer experience, revenue goals, and policy compliance.
• Evaluate deal risk and business impact including pricing, billing, and compliance requirements.
• Manage assigned Deal Desk work to support quality, turnaround time, and SLA goals.
• Identify process gaps and system limitations to recommend practical improvements.
• Support new or improved deal workflows through discovery, requirements, testing, change management, documentation, training, and adoption support.
• Maintain Deal Desk documentation and enablement materials (SOPs, guidance, references).
• Mentor peers, share best practices, review complex scenarios, and help standardize processes.

Skills

Collaboration

Communication

Contract Management

Deal Desk

Negotiation

Problem Solving

Process Improvements

Project Management

Sales Operations

Stakeholder Management

Education

Bachelor's degree in Business or equivalent

Tools

Salesforce

CPQ

Job description

Relativity is seeking a Senior Deal Desk Analyst, Revenue Operations to enable scalable and compliant deal execution across global sales. You will structure, evaluate, and close standard and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and handoffs align with revenue objectives and governance.

You will collaborate with Legal, Finance, Billing, and IT to improve deal velocity, enhance documentation, and drive maturity of the quote-to-contract lifecycle.