Strategic Deal Desk Lead, Revenue Ops

Relativity; New Jersey; Hybrid; USD 78,000 - 118,000; Full time

Job summary

Relativity, based in the United States, is seeking a Senior Deal Desk Analyst to enable scalable, compliant deal execution across complex commercial opportunities.

You will partner with the global Sales team to structure, evaluate, and execute standard and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and handoffs align with customer needs, revenue objectives, and internal governance requirements.

Qualifications

• Bachelor’s degree in Business; or equivalent work experience.
• 2 years in Deal Desk or Sales Ops
• Experience in a SaaS environment
• Ability to independently multi-task, efficiently prioritize tasks, make recommendations and decisions, and drive projects to completion

Responsibilities

• Lead the review and execution of standard or complex, strategic, and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and deal structure align with customer needs, revenue goals, and internal policies.
• Serve as a senior Deal Desk resource for pricing, licensing, contracting, quoting, approvals, exceptions, and lead-to-contract processes, providing clear guidance to Sales and cross-functional stakeholders.
• Partner with Sales and downstream teams to move deals through quote creation, intake and review, approvals, exception handling, and operational handoffs.
• Recommend deal paths and exception decisions that balance customer experience, revenue goals, operational feasibility, risk, and policy compliance while supporting accurate and audit-ready execution.
• Evaluate deal risk and business impact, including pricing, billing, operational complexity, and compliance requirements.
• Manage assigned Deal Desk work to support quality, turnaround time, and SLA goals by prioritizing urgent requests, removing blockers, escalating risks, and keeping stakeholders informed.
• Use data, ticket trends, stakeholder feedback, and operational insights to identify process gaps, recurring deal issues, policy concerns, and system limitations, and recommend practical improvements.
• Support new or improved deal workflows through discovery, requirements, testing, change management, documentation, training, and adoption support.
• Maintain Deal Desk documentation and enablement materials, including SOPs, approval guidance, pricing and licensing references, workflow instructions, and intake requirements.
• Support team effectiveness by mentoring peers, sharing best practices, reviewing complex scenarios, and helping standardize Deal Desk processes.

Skills

Collaboration

Communication

Contract Management

Deal Desk

Negotiation

Problem Solving

Process Improvements

Project Management

Sales Operations

Stakeholder Management

Education

Bachelor's degree in Business

Tools

Salesforce

CPQ

Job description

Relativity, based in the United States, is seeking a Senior Deal Desk Analyst to enable scalable, compliant deal execution across complex commercial opportunities.

You will partner with the global Sales team to structure, evaluate, and execute standard and non-standard deals, ensuring pricing, licensing, contract terms, approvals, and handoffs align with customer needs, revenue objectives, and internal governance requirements.