Strategic CX Programs Leader

Socket.dev; Boston (MA); On-site; USD 120,000 - 160,000; Full time

Job summary

Socket.dev is hiring a strategic, technical, and data‑driven Operations & Programs Manager to own CX programs, automate the Digital Success onboarding, and manage the core CS tech stack including HubSpot, Snowflake, and workflow automations.

You will partner with GTM leaders to translate executive priorities into scalable roadmaps, drive end‑to‑end program design, and deliver dashboards showing ROI, engagement, and retention.

Qualifications

• 3+ years of experience in CS Operations, RevOps, or GTM Program Management in fast‑growing B2B SaaS.
• Proven track record leading cross‑functional programs from concept to rollout and adoption.
• Hands‑on CRM administration experience building and configuring workflows, objects, properties, and pipelines in HubSpot (or Salesforce).
• Strong data literacy and understanding of relational database schemas, data mapping, and data warehouse environments (Snowflake).
• Familiarity with workflow automation platforms (n8n, Zapier) and data viz tools (Looker, Tableau, Metabase).

Responsibilities

• Partner with GTM leadership to translate priorities into operational roadmaps.
• Lead end‑to‑end scalable customer programs for the Digital Success segment.
• Configure and maintain HubSpot CS workflows and properties to streamline CS execution.
• Drive data normalization and Customer 360 visibility with Snowflake and HubSpot.
• Collaborate on integrations (n8n, Zapier) and optimize cross‑functional automation.
• Build dashboards in Looker/Tableau to show program ROI and retention metrics.

Skills

CS Operations

RevOps

GTM Program Management

Data literacy

Stakeholder management

Tools

HubSpot

Snowflake

Looker

Tableau

n8n

Zapier

Job description

Socket.dev is hiring a strategic, technical, and data‑driven Operations & Programs Manager to own CX programs, automate the Digital Success onboarding, and manage the core CS tech stack including HubSpot, Snowflake, and workflow automations.

You will partner with GTM leaders to translate executive priorities into scalable roadmaps, drive end‑to‑end program design, and deliver dashboards showing ROI, engagement, and retention.