Strategic CX Programs Lead - Automation & Data

Socket.dev; Austin (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Socket.dev is seeking a strategic, data‑driven C Operations & Programs Manager to join our Customer Experience team. You will own end‑to‑end CX programs, scale automated onboarding and health signals, and manage core CS tech stack including HubSpot, Snowflake, and related integrations.

You will partner with GTM leadership to translate priorities into roadmaps, design scalable programs for Digital Success, and drive data‑driven decision making with dashboards that measure ROI, engagement, and

Qualifications

• 3+ years in CS Ops, RevOps, or GTM program management in fast-growth B2B SaaS.
• Proven ability to lead cross-functional programs from concept to rollout.
• Hands-on CRM administration with workflows, objects, and pipelines.
• Strong data literacy and familiarity with data warehousing.
• Experience with automation tools and data visualization platforms.

Responsibilities

• Translate executive priorities into clear operational roadmaps.
• Design and execute scalable customer programs for Digital Success.
• Configure HubSpot CS workflows and data models.
• Coordinate Snowflake data mapping with CRM data.
• Build cross-functional automation with n8n or Zapier.
• Develop Looker or Tableau dashboards for ROI and retention.

Skills

CS Operations

RevOps

GTM Program Management

Data literacy

Stakeholder mgmt

Communication

Tools

HubSpot

Salesforce

Snowflake

Looker

Tableau

Metabase

n8n

Zapier

Job description

Socket.dev is seeking a strategic, data‑driven C Operations & Programs Manager to join our Customer Experience team. You will own end‑to‑end CX programs, scale automated onboarding and health signals, and manage core CS tech stack including HubSpot, Snowflake, and related integrations.

You will partner with GTM leadership to translate priorities into roadmaps, design scalable programs for Digital Success, and drive data‑driven decision making with dashboards that measure ROI, engagement, and