Hybrid CX Program Manager — Data-Driven Impact

Socket.dev; Austin (TX); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Port is seeking a strategic, data-driven Program Manager to lead and scale its Customer Experience programs. You will translate the CX vision into measurable value, build operational frameworks, and implement scalable processes that raise customer satisfaction and drive long-term impact.

You will partner cross-functionally with CS, Product, Support, Marketing, Sales, and Analytics to track outcomes, optimize operations through data insights and experimentation, and communicate performance to

Qualifications

• 5+ years of experience in program management, operations, or customer experience roles.
• Proven success in managing and scaling cross-functional programs.
• Strong analytical and data storytelling skills; ability to derive insights and drive action from large data sets.
• Experience developing frameworks to measure program success and linking outcomes to business KPIs.
• Exceptional communication, stakeholder management, and organizational skills.
• Strong proficiency in project management tools (Notion, Asana, Jira, Smartsheet) and data tools (Excel, Looker, Tableau).
• Based in Boston or Austin with ability to be in-office 3 days per week.

Responsibilities

• Translate the CX strategic vision into tangible, scalable programs that deliver measurable customer and business impact.
• Lead the end-to-end development and implementation of scalable CX initiatives across multiple customer segments and touchpoints.
• Design and implement frameworks to measure program effectiveness, including defining KPIs, tracking progress, and assessing ROI.
• Use quantitative and qualitative data to assess performance, uncover insights, and make informed decisions that improve program outcomes.
• Partner with CS, Product, Support, Marketing, Sales, and Analytics teams to ensure seamless program execution and alignment with broader business goals.
• Identify inefficiencies in CX delivery and drive continuous improvement through automation, standardization, and scalable workflows.
• Develop precise, concise reporting mechanisms and communicate program performance, risks, and opportunities to stakeholders and leadership.

Skills

Data storytelling

Analytical thinking

Cross-functional collaboration

Stakeholder management

Organizational skills

Program management

Tools

Notion

Asana

Jira

Smartsheet

Excel

Looker

Tableau

Job description

Port is seeking a strategic, data-driven Program Manager to lead and scale its Customer Experience programs. You will translate the CX vision into measurable value, build operational frameworks, and implement scalable processes that raise customer satisfaction and drive long-term impact.

You will partner cross-functionally with CS, Product, Support, Marketing, Sales, and Analytics to track outcomes, optimize operations through data insights and experimentation, and communicate performance to