Strategic CX Planner — Hybrid Role

MaziCTools; United States; Hybrid; USD 102,500 - 113,900; Full time

Benefits offered by this job

Fly for free on Southwest flights

401(k) Company match

Annual Profit-sharing contribution

Job summary

MaziCTools is looking for a Customer Experience Planning Consultant to enhance the effectiveness of Southwest Airlines by supporting the Marketing & Customer Experience departments in Dallas, TX. This hybrid position requires on-site work at least 3 days a week.

The ideal candidate will have a High School Diploma or GED and experience in strategic planning and managing cross-functional initiatives. Enjoy competitive pay, benefits, and the unique opportunity to fly for free on Southwest flights.

Qualifications

• Experience managing cross-functional initiatives.
• Proven ability to develop strategies and communicate them to executive leadership.

Responsibilities

• Collaborate across the Customer Experience Organization to support planning efforts.
• Drive standardization of planning processes.
• Track risks and ensure appropriate levels of escalation.

Skills

Strategic planning

Cross-functional coordination

Executive-level storytelling

Education

High School Diploma or GED

Job description

MaziCTools is looking for a Customer Experience Planning Consultant to enhance the effectiveness of Southwest Airlines by supporting the Marketing & Customer Experience departments in Dallas, TX. This hybrid position requires on-site work at least 3 days a week.

The ideal candidate will have a High School Diploma or GED and experience in strategic planning and managing cross-functional initiatives. Enjoy competitive pay, benefits, and the unique opportunity to fly for free on Southwest flights.