Strategic CX Advisor for Brand Campaigns

Vomela Company; Indianapolis (IN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Vomela Company in Indianapolis, IN is seeking a Customer Experience (CX) Advisor to serve as the account advisor for assigned retail and direct mail clients. You will evaluate customer requirements, determine campaign execution strategies, and balance customer objectives with operational capabilities and costs to drive profitable growth.

The role works across Sales, Prepress, Production, Purchasing, Logistics, and Finance to improve profitability, retention, and service levels.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in print, manufacturing, marketing services, logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

Responsibilities

• Strategic Account Management: Evaluate customer requirements and recommend solutions regarding production methods, distribution strategies, inventory management, and campaign execution.
• Campaign Planning and Operational Decision Making: Exercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Financial and Business Analysis: Review project costs, postage expenses, production alternatives, and fulfillment options.
• Cross-Functional Leadership: Lead coordination among Sales, Prepress, Production, Logistics, Purchasing, and other departments.
• Customer Experience and Continuous Improvement: Act as a trusted consultant regarding print production, campaign execution, and distribution strategies.

Skills

Analytical skills

Business acumen

Problem-solving

Independent judgment

Cross-functional collaboration

Communication

Education

Bachelor's degree preferred

Job description

Vomela Company in Indianapolis, IN is seeking a Customer Experience (CX) Advisor to serve as the account advisor for assigned retail and direct mail clients. You will evaluate customer requirements, determine campaign execution strategies, and balance customer objectives with operational capabilities and costs to drive profitable growth.

The role works across Sales, Prepress, Production, Purchasing, Logistics, and Finance to improve profitability, retention, and service levels.