Customer Experience Advisor

Vomela Company; Indianapolis (IN); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance (Basic, Voluntary & AD&

Paid Time Off

Short Term & Long-Term Disability

Training & Development

Wellness Resources

Job summary

Vomela Company in Indianapolis, IN is seeking a Customer Experience (CX) Advisor to serve as the account advisor for assigned retail and direct mail clients. You will evaluate customer requirements, determine campaign execution strategies, and balance customer objectives with operational capabilities and costs to drive profitable growth.

The role works across Sales, Prepress, Production, Purchasing, Logistics, and Finance to improve profitability, retention, and service levels.

Qualifications

• Bachelor's degree preferred.
• 3-5 years of experience in print, manufacturing, marketing services, logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstrated ability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

Responsibilities

• Strategic Account Management: Evaluate customer requirements and recommend solutions regarding production methods, distribution strategies, inventory management, and campaign execution.
• Campaign Planning and Operational Decision Making: Exercise independent judgment in determining production approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Financial and Business Analysis: Review project costs, postage expenses, production alternatives, and fulfillment options.
• Cross-Functional Leadership: Lead coordination among Sales, Prepress, Production, Logistics, Purchasing, and other departments.
• Customer Experience and Continuous Improvement: Act as a trusted consultant regarding print production, campaign execution, and distribution strategies.

Skills

Analytical skills

Business acumen

Problem-solving

Independent judgment

Cross-functional collaboration

Communication

Education

Bachelor's degree preferred

Job description

At Vomela our greatest asset is our people. As a full-service visual communications company, we are looking for creative and intellectual thinkers that work with our customers to create compelling brand solutions and foster meaningful connections. And while you're focused on creating big things for global and local brands, we will help you build a career you can be passionate about.

Location: Onsite in Indianapolis, IN

Pay Range: $60 - 65,000 USD/annually

Job Summary

The Customer Experience (CX) Advisor serves as theadvisor for assigned retail and direct mail clients. The roleis responsible forevaluating customer requirements,determiningcampaign execution strategies, recommending production and distribution solutions, and exercising independent judgment to balance customerobjectives, operational capabilities, cost considerations, and company business goals. The position works across Sales, Prepress, Production,Purchasing, Logistics, and Finance to drive operational performance, customer retention, and profitablegrowth.

What You'll Do...

• Strategic Account Management
• Evaluate customer requirements and recommend solutionsregardingproduction methods, distribution strategies, inventory management, and campaign execution.
• Develop service strategies that support customerobjectivesand company profitability.
• Identifyopportunities for account growth, process improvements, and enhanced customer experiences.

• Campaign Planning and Operational Decision Making
• Exercise independent judgment indeterminingproduction approaches, scheduling priorities, fulfillment methods, and implementation strategies.
• Analyze project requirements and selectappropriate solutionsbased on cost, timing, quality, and operational impact.
• Determineproject execution priorities and coordinate resources to achieve customer and businessobjectives.
• Evaluate alternative production and mailing strategies and recommend the most effective solution.

• Financial and Business Analysis
• Review project costs, postage expenses, production alternatives, and fulfillment options.
• Recommend cost-effective operational solutions that improve profitability and service performance.
• Monitoraccount performance andidentifyopportunities to improve operational efficiency and financial results.
• Approve service recovery actions and project-related expenditures within established authority limits.

• Cross-Functional Leadership
• Lead coordination among Sales, Prepress, Production, Logistics,Purchasing, and other departments.
• Assess operational risks anddeterminecorrective actions necessary to minimize customer disruption.
• Resolve complex customer and operational issues by evaluating alternatives and selectingappropriate solutions.
• Influence production priorities and resource allocation decisions for assigned accounts.

• Customer Experience and Continuous Improvement
• Act as a trusted consultantregardingprint production, campaign execution, and distribution strategies.
• Lead root-cause analysis and improvement initiatives to enhance customer satisfaction and operational performance.
• Analyze service metrics and recommend workflow improvements.
• Implement process improvements that increase efficiency, reduce rework, and improve customer outcomes.

• Reporting and Business Systems
• UtilizeERP, CRM, and MIS to manage account performance.
• Analyze operational and customer performance metrics.
• Prepare recommendations for managementregardingservice improvements and account opportunities.

What You'll Bring...

• Bachelor's degree preferred.
• 3-5 years of experience in print, manufacturing, marketing services,logistics, account management, or related fields.
• Strong analytical, business, financial, and problem-solving skills.
• Demonstratedability to exercise independent judgment and make business recommendations.
• Ability to influence cross-functional teams and manage competing priorities.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources