Strategic Customer Success Program Lead — Launch & Scale

Jdatsg; Northern (KY); Hybrid; USD 140,000 - 150,000; Full time

Benefits offered by this job

Performance Bonus

Job summary

Jdatsg in the United States seeks a Customer Success Program Manager (M3) to own the partner operating model, launch execution, and health management for a fintech initiative. You will lead executive alignment, governance, and escalation across teams, with frontline management responsibilities during initial launch phases.

The role requires 7–10+ years in customer success leadership, deep domain expertise in payments/fintech, and a proven track record in performance architecture and

Qualifications

• Minimum 7–10+ years in leading customer success, account management, renewal, or enterprise teams.
• Deep background in payments processing, merchant services, banking, lending, fintech, or financial software.
• Strong command of health frameworks, QA systems, engagement tools, and executive reporting.
• Ability to drive cross-functional workflows across CS, Sales, Support, Product, Risk, and Compliance.

Responsibilities

• Establish and operate the partner-scale governance, QA, coaching, reporting, and escalation.
• Translate client data into dashboards, health signals, risk thresholds, and reviews.
• Own launch readiness across recruiting, training, system access, and AI readiness gates.
• Provide direct leadership and coaching during initial program launch before frontline managers.
• Align with executive stakeholders on metrics, data sources, and SLA definitions.
• Optimize staffing, portfolio distribution, and workflows based on operating data.
• Lead weekly and monthly reviews with continuous improvement plans.

Skills

Executive CS Leadership

Payments fintech domain

Performance Architecture

Cross-Functional Navigation

Job description

Jdatsg in the United States seeks a Customer Success Program Manager (M3) to own the partner operating model, launch execution, and health management for a fintech initiative. You will lead executive alignment, governance, and escalation across teams, with frontline management responsibilities during initial launch phases.

The role requires 7–10+ years in customer success leadership, deep domain expertise in payments/fintech, and a proven track record in performance architecture and