Strategic Customer Success Partner

CreatorIQ; Los Angeles (CA); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

15 days vacation

Floating holidays

Wellness allowance

Paid parental leave

Work from home stipend

Surprise meal stipends

401k plan

Job summary

CreatorIQ is seeking a Customer Success Partner to serve as a strategic advisor for a portfolio of brands, helping them achieve measurable outcomes through creator marketing programs. You’ll align goals with platform capabilities, drive adoption, and ensure long-term value realization.

You’ll cultivate multi-threaded relationships across organizations, lead success planning and business reviews, and collaborate with Sales, Implementations, Services, Support, and Product to deliver a cohesive

Qualifications

• 3+ years in a strategic customer-facing role, ideally in influencer marketing, an agency, brand, SaaS, or marketing tech environment.
• Proven ability to drive KPIs, retention, health, and advocacy metrics.
• Strong ability to build relationships across multiple levels from daily users to executives.

Responsibilities

• Serve as the primary strategic partner for a portfolio of customers, aligning CreatorIQ’s capabilities to business goals and driving measurable value.
• Build multi-threaded relationships across customer organizations, from day-to-day users to executive sponsors.
• Lead engagements including success planning, business reviews, roadmap discussions, and in-person meetings as appropriate.
• Own customer health and retention across your portfolio, identifying risk and coordinating action plans for long-term success.

Skills

Strategic customer-facing

Influencer marketing

Relationship building

Cross-functional collaboration

Data-driven decision making

Tools

Salesforce

Google Workspace

Zoom

Slack

Notion

Jira

Job description

CreatorIQ is seeking a Customer Success Partner to serve as a strategic advisor for a portfolio of brands, helping them achieve measurable outcomes through creator marketing programs. You’ll align goals with platform capabilities, drive adoption, and ensure long-term value realization.

You’ll cultivate multi-threaded relationships across organizations, lead success planning and business reviews, and collaborate with Sales, Implementations, Services, Support, and Product to deliver a cohesive