Strategic Customer Success Manager - US Public Sector

NextGenEnergyJobs; Northern (KY); Hybrid; USD 112,000 - 150,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Comprehensive health plans

Job summary

Samsara is seeking an Enterprise Customer Success Manager to partner with top customers and ensure long-term value from our IoT platform. You’ll work cross-functionally with Sales, Support, Sales Engineering, and Product in a remote-first environment focused on public and private sector deployments.

Responsibilities include co-creating success plans, leading executive business reviews, mentoring teams, and driving renewals through proactive guidance and measurable outcomes.

Qualifications

• 5+ years in senior Customer Success, account management, or strategic consulting
• Experience with Enterprise SaaS products
• Ability to manage multiple stakeholders at executive level
• Proven track record of building trust and driving value
• Experience serving/public sector solutions beneficial

Responsibilities

• Own engagements with enterprise customers and drive long-term value
• Collaborate with Sales, Support, Sales Engineering and Product
• Lead executive business reviews and co-create success plans
• Mentor and coach Customer Success and Support teams
• Ensure customers achieve safety, efficiency, and sustainability goals

Skills

Enterprise SaaS experience

Executive stakeholder management

Cross-functional collaboration

Strong communication

Problem solving

Education

Bachelor's degree

Job description

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Responsibilities

• Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
• Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
• This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• 5+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
• Annual OTE Salary
• $111,562.50
• —
• $150,000 USD

Benefits

• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.