Implementation Consultant

NextGenEnergyJobs; Northern (KY); Hybrid; USD 89,000 - 135,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave plans

Job summary

Samsara is hiring for a Mid-Market Customer Success role. You will guide customers from onboarding to renewal, owning relationships and ensuring successful deployment of our IoT solutions across diverse industries.

The role emphasizes cross-functional collaboration with Sales, Support, Engineering, and Product. You will work in a remote position open to US residents (excluding San Francisco Bay Area, NYC, and DC metro areas).

Qualifications

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role.
• Mid-Market SaaS experience preferred.
• Experience supporting or working with technical products.
• Excellent end-to-end system implementations experience.
• Proven track record communicating with executives, Product and Engineering leadership, and day-to-day users.
• Diplomacy, tact, and poise under pressure in customer issues.
• Has experience serving large, complex B2B SaaS clients.

Responsibilities

• Advise and guide Mid-Market customers to adopt our IoT solutions and derive business value.
• Own the customer relationship through onboarding, adoption, advocacy, and renewal.
• Manage deployment of Samsara technology to Mid-Market customers for quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, product adoption, and account health.
• Run training sessions and demonstrations for executives and day-to-day users.
• Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product.
• Champion Samsara’s cultural principles as we scale globally.

Skills

Priority management

Emotional intelligence

Consultative skills

Stakeholder management

Customer-facing communication

Education

Bachelor’s degree from a 4-year institution

Tools

RESTful APIs

Python

Job description

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.

Key Responsibilities

• Samsara’s Mid-Market Customer Success team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s Mid-Market customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping Mid-Market customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users.
• This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, participation, product adoption, and account health
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
• Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Mid-Market SaaS experience preferred
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor’s degree from a 4-year institution
• Has strong bias for action, the ability to think big, with insistence on high standards
• Has experience serving a large and complex customer base in B2B SaaS
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Is well-versed in one of the following: cloud software, networking, automation, or control systems
• Has experience with integration projects — at minimum, able to comprehend RESTful APIs; experience with scripting languages like Python is a plus
• Has IoT, hardware, vehicles, or general tinkering experience (work or hobby) a plus
• Has a background in Fleet, Logistics, Supply Chain, Telematics, Manufacturing, or general operations a plus
• The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
• $88,979.55
• —
• $134,590.91 USD
• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.