Strategic Customer Success Manager, Healthcare SaaS

Dialog Health Inc.; Nashville (TN); On-site; USD 85,000 - 120,000; Full time

Job summary

Dialog Health Inc. in Nashville is seeking a Customer Success Manager to be the trusted advisor for a portfolio of strategic healthcare clients within SpinSci and Dialog Health.

Reporting to the Director of Customer Success, the role blends strategic guidance with hands-on execution—from retention and growth to executive communications and health reporting. You will partner with Sales, Product, Implementation and Support to translate feedback into action and scale reusable playbooks.

Qualifications

• 3+ years in Customer Success, Account Management, or Consulting in a B2B SaaS or healthcare tech environment.
• Proven success managing enterprise or strategic accounts with retention and growth outcomes.
• Outstanding communication and interpersonal skills across all levels of an organization.
• Comfortable with data and metrics to analyze account health, usage and business outcomes.
• A builder's mindset: organized, self-driven, and capable in a fast-paced startup environment.
• Self-motivated troubleshooter who resolves issues with a positive attitude.
• Strong team culture mentality and collaboration skills.
• Dream big with integrity and humility, and deliver results.

Responsibilities

• Serve as the primary point of contact for assigned accounts, building long-term relationships based on trust, value, and results.
• Drive retention and customer loyalty through high engagement, adoption, and satisfaction across the platform.
• Identify expansion and upsell opportunities in collaboration with Sales and Product teams.
• Maintain regular communication with customers, including QBRs and executive check-ins.
• Develop and publish Customer Health Report Cards highlighting KPIs, risks, and wins for ELT visibility.
• Coordinate with founders and product leadership to translate feedback into roadmaps.
• Partner with Implementation and Support to ensure smooth transitions and continuous improvement.
• Create reusable success playbooks and processes as the company scales.

Skills

Customer Success

Account Management

Enterprise Accounts

Communication Skills

Data-Driven

Builder Mindset

Problem Solving

Team Collaboration

Integrity & Humility

Job description

Dialog Health Inc. in Nashville is seeking a Customer Success Manager to be the trusted advisor for a portfolio of strategic healthcare clients within SpinSci and Dialog Health.

Reporting to the Director of Customer Success, the role blends strategic guidance with hands-on execution—from retention and growth to executive communications and health reporting. You will partner with Sales, Product, Implementation and Support to translate feedback into action and scale reusable playbooks.