Strategic Customer Success Manager for Salesforce DevOps

Copado; New Orleans (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world’s largest organizations deploy and manage Salesforce. In the Customer Success Manager role, you will partner with customers to drive adoption, manage complex releases, and minimize risk through a consultative approach.

You will conduct regular check-ins, deliver business reviews, and proactively identify opportunities for upsell while aligning with Sales to support expansion.

Qualifications

• Minimum 5 years of experience in customer success management roles.
• Excellent written, verbal, and interpersonal communication skills.
• Strong sense of accountability in following up with customers and holding others accountable.
• High emotional intelligence to pick up on customer sentiment and take command of conversations.
• Consultative approach in advising customers on the processes required to achieve their goals.
• Experience addressing challenges such as managing complex release processes, ensuring compliance and security, and optimizing development and deployment workflows.
• Experience driving customer adoption and success through proactive communication, relationship building, and strategic planning.
• Knowledge of agile methodologies and practices, with experience implementing agile processes using CI/CD and testing toolkits.
• Ability to guide and train customers on using Copado effectively.

Responsibilities

• Act as a strategic and influential partner for customers, addressing specific pain points and use cases.
• Identify opportunities hindering customer success and provide tailored solutions.
• Improve team efficiency by optimizing templates or risk playbooks.
• Collaborate with customers to build mutually beneficial success plans and tailored meeting agendas.
• Clearly articulate the value proposition of Copado's features and products.
• Provide meaningful follow-up summaries and resources after each customer call.
• Create prescriptive plans and templated success playbooks for the team to use.
• Conduct initial discovery to qualify upsell opportunities and support upsell motions with Sales.
• Execute QBRs using CopadoInsights to identify trends, risks, and opportunities.

Skills

Communication

Customer Success

Consultative selling

Relationship building

Project management

Emotional intelligence

Agile methodologies

CI/CD knowledge

Salesforce knowledge

Copado knowledge

Tools

Copado

Salesforce

Job description

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world’s largest organizations deploy and manage Salesforce. In the Customer Success Manager role, you will partner with customers to drive adoption, manage complex releases, and minimize risk through a consultative approach.

You will conduct regular check-ins, deliver business reviews, and proactively identify opportunities for upsell while aligning with Sales to support expansion.