Strategic Customer Success Manager - DevOps Platform

Copado Inc.; New Orleans (LA); On-site; USD 85,000 - 130,000; Full time

Job summary

Copado Inc. is seeking a Customer Success Manager to ensure customer satisfaction and drive adoption of our DevOps platform for Salesforce. You will act as a strategic partner, guiding customers through complex release processes and optimized deployment workflows.

With 5+ years in customer success, you will conduct regular check-ins and business reviews, identify opportunities for upsell, and collaborate with Sales to support growth while maintaining high levels of customer satisfaction.

Qualifications

• 5+ years of experience in customer success management roles.
• Strong communication and relationship-building skills.
• Ability to mentor customers on Copado features and best practices.

Responsibilities

• Act as strategic and influential partner for customers, addressing pain points and use cases.
• Identify opportunities for upsell and drive adoption of Copado in customer environments.
• Lead quarterly business reviews using CopadoInsights data to uncover risks and opportunities.
• Develop and implement prescriptive success plans and templated playbooks with customers and internal teams.

Skills

Customer success management

Account management

Strategic partnership

Consultative selling

Communication

Relationship building

Project coordination

Tools

Copado

Salesforce

Job description

Copado Inc. is seeking a Customer Success Manager to ensure customer satisfaction and drive adoption of our DevOps platform for Salesforce. You will act as a strategic partner, guiding customers through complex release processes and optimized deployment workflows.

With 5+ years in customer success, you will conduct regular check-ins and business reviews, identify opportunities for upsell, and collaborate with Sales to support growth while maintaining high levels of customer satisfaction.