Director, Customer Success

Molex; Lisle (IL); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement benefits

Job summary

Molex is seeking a Director, Customer Success to lead the Customer Success organization for our Optical Connectivity Group at the Lisle, IL office. This role will build capabilities, operating rhythms, and cross-functional alignment to deliver outcomes for strategic global customers.

You will lead a team of Customer Success Managers and collaborate with Sales, Engineering, Supply Chain, and Program Management to ensure proactive risk management and profitable growth.

Qualifications

• Experience leading a Customer Success, strategic account management, program management, or related team.
• People leadership experience with responsibility for developing customer-facing or cross-functional teams.
• Experience managing complex strategic customer relationships in manufacturing, engineering, electronics, connectivity, or technology environments.
• Experience establishing cross-functional operating practices, governance, and performance measures.
• Experience working with customers and internal teams in a global environment.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers supporting strategic global customers.
• Establish scalable Customer Success practices, operating rhythms, and measures that strengthen accountability across customer-facing teams.
• Build trusted relationships with customer leaders and align priorities, expectations, and risks across Molex.
• Partner with Sales, Product Line Management, Engineering, Supply Chain, Manufacturing, Customer Service, and Program Management to translate commitments into execution.
• Improve forecasting, inventory health, and delivery performance through data-driven decisions and cross-functional alignment.
• Anticipate risks and implement mitigation plans, engaging leadership before issues affect trust.
• Champion the voice of the customer to identify opportunities for continuous improvement and profitable growth.

Skills

People leadership

Cross-functional collaboration

Strategic account management

Global team support

Data-driven decision-making

Tools

SAP

Teamcenter

Kinaxis

ERP systems

Job description

Your Job

Molex is seeking a Director, Customer Success to lead the Customer Success organization for our Optical Connectivity Group. This leader will build the capabilities, operating practices, and cross-functional alignment needed to deliver consistent outcomes for strategic global customers.

You will lead a team of Customer Success Managers and work closely with Sales, Product Line Management, Engineering, Supply Chain, Manufacturing, Customer Service, and Program Management. Through proactive risk management, disciplined execution, and trusted customer relationships, you will help protect customer commitments and enable profitable growth.

Location: This is an onsite role based at our office in Lisle, IL.

Our Team

Molex is a leading global supplier of innovative electronic solutions that create value for our customers and society. We are committed to improving people's lives and making the world a better place.

What You Will Do

• Lead, coach, and develop a team of Customer Success Managers supporting strategic global customers.
• Establish scalable Customer Success practices, operating rhythms, and measures that strengthen accountability and consistency across customer-facing teams.
• Build trusted relationships with customer leaders and ensure customer priorities, expectations, and risks are understood across Molex.
• Partner across Sales, Product Line Management, Engineering, Supply Chain, Manufacturing, Customer Service, and Program Management to translate customer commitments into coordinated execution.
• Improve forecasting, vendor-managed inventory, inventory health, delivery performance, and supply continuity through data-driven decision-making and cross-functional alignment.
• Anticipate customer and operational risks, establish mitigation plans, and ensure appropriate leadership engagement before issues affect customer trust.
• Champion the voice of the customer and use customer insights and performance measures to identify opportunities for continuous improvement and profitable growth.

Who You Are (Basic Qualifications)

• Experience leading a Customer Success, strategic account management, program management, supply chain, operations, or related team
• People leadership experience with responsibility for developing customer-facing or cross-functional teams
• Experience managing complex strategic customer relationships in a manufacturing, engineering, electronics, connectivity, or technology environment
• Experience establishing cross-functional operating practices, governance, and performance measures
• Experience working across commercial, engineering, manufacturing, and supply chain functions
• Experience working with customers and internal teams in a global environment
• Ability to support global teams, including participating in meetings outside standard business hours when required

What Will Put You Ahead

• Experience supporting Tier 1 hyperscale or other complex global customers
• Experience with demand planning, forecasting, inventory management, vendor-managed inventory, or supply chain operations
• Experience using SAP, Teamcenter, Kinaxis, or similar enterprise systems
• Experience using data, analytics, or artificial intelligence to improve forecasting, operational execution, or customer outcomes
• Experience leading geographically dispersed teams

For this role, we anticipate paying $160,000 - $200,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers.

Who We Are

At Koch, employees are empowered to do what they do best to make life better.

Our Benefits

• Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status.

Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

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