Strategic Customer Success Leader, UK

Jobicy; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Kong Inc., the AI Connectivity Company, is seeking a strategic Customer Success leader in the United States. You will drive comprehensive success plans, map complex customer organizations, and leverage data tools to monitor health and surface insights.

Your role centers on revising outcomes, expanding adoption, and aligning with executives to articulate Kong’s value. You will work across functions to ensure renewals, forecast accuracy, and cross-sell opportunities, while guiding customers toward

Qualifications

• Grit and determination with customer obsession.
• Curiosity and probing to uncover root causes.
• Team-oriented mindset and collaborative approach.
• Prioritization across multiple customers and initiatives.

Responsibilities

• Drive strategic customer success with comprehensive plans.
• Lead value realization and demonstrate business impact.
• Map organizations to identify champions and decision-makers.
• Leverage partner ecosystems to expand stakeholder reach.
• Use data and analytics tools to monitor health and risk.
• Conduct impactful QBRs/EBRs with executive framing.
• Articulate Kong’s platform value across components.
• Collaborate on renewals, forecasting, and cross-sell opportunities.

Tools

Tableau

SFDC

Clari

Hex

Job description

Kong Inc., the AI Connectivity Company, is seeking a strategic Customer Success leader in the United States. You will drive comprehensive success plans, map complex customer organizations, and leverage data tools to monitor health and surface insights.

Your role centers on revising outcomes, expanding adoption, and aligning with executives to articulate Kong’s value. You will work across functions to ensure renewals, forecast accuracy, and cross-sell opportunities, while guiding customers toward