Strategic Customer Success Executive — Remote

EBSCO Information Services, Inc.; Honolulu (HI); Remote; USD 82,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Parental leave

PTO and holidays

Mentoring program

Job summary

EBSCO Information Services, Inc. is seeking a Customer Success Executive to partner with Clinical Decisions customers, ensuring onboarding, adoption, and long-term value realization.

This fully remote role supports the North Midwest and West Coast regions and requires travel up to 40% within the U.S. Responsibilities include onboarding goals, training, and coordinating with implementation teams, while maintaining KPI-driven success and renewal processes.

Qualifications

• Bachelor’s degree in health administration, information technology, or a related field.
• Minimum of 5 years of experience in project management, customer engagement, success, marketing, or support roles.
• Proven track record of successfully managing complex implementation projects.
• Strong written and verbal communication, interpersonal, and problem-solving skills.
• Ability to work independently and across time zones in a fully remote role.

Responsibilities

• Drive Value & strategic alignment with customers and stakeholders.
• Lead onboarding, enablement, and training to promote product adoption.
• Support end-to-end technical implementation, including EHR integrations and SSO.
• Monitor usage, conduct business reviews, and identify upsell opportunities.
• Manage renewal processes and collaborate with cross-functional teams.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical thinking

Time zone flexibility

Education

Bachelor’s degree in health administration, information technology, or related field

PMP certification

Tools

EHR systems

SSO (SAML)

SMART on FHIR

HL7 Infobutton

MDM

Job description

EBSCO Information Services, Inc. is seeking a Customer Success Executive to partner with Clinical Decisions customers, ensuring onboarding, adoption, and long-term value realization.

This fully remote role supports the North Midwest and West Coast regions and requires travel up to 40% within the U.S. Responsibilities include onboarding goals, training, and coordinating with implementation teams, while maintaining KPI-driven success and renewal processes.