Remote Healthcare Customer Success Executive

EBSCO Information Services, Inc.; Cheyenne (WY); Remote; USD 82,000 - 117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

Retirement plan

Paid parental leave

Holidays & PTO

Mentoring program

Job summary

EBSCO Information Services is seeking a Customer Success Executive to drive onboarding, adoption, and long-term value for Clinical Decisions customers. You will partner with Sales, Product, Editorial, and internal teams to deliver a seamless, data-driven customer experience across North Midwest and West Coast regions.

The role requires travel up to 40% and a remote-first approach with a preference for candidates near major airports, including Chicago or Denver.

Qualifications

• Bachelor’s degree in health administration, information technology, or related field.
• Minimum 5 years in project management, customer engagement, success, marketing, or support roles.
• Strong understanding of clinical workflows, EHR systems, and SSO authentication protocols.
• Medical experience to provide understanding of clinical workflow.
• Proven track record in managing complex implementation projects.
• Excellent written and oral communication, interpersonal, and problem-solving skills.

Responsibilities

• Partner with Sales, Marketing, Product, and Editorial to ensure customer value realization.
• Define onboarding goals, timelines, and KPIs; enable change management with Clinical Implementation team.
• Provide product training and self-service resources to promote adoption.
• Lead end-to-end onboarding for EBSCO Clinical Decisions products; coordinate with IT for integration.
• Monitor usage, conduct business reviews, and drive renewal and expansion opportunities.

Skills

Project management

Customer engagement

Healthcare industry

Communication

Cross-functional collaboration

Education

Bachelor's degree in health administration or information technology

Tools

SAML/SSO

HL7

EHR integration

Job description

EBSCO Information Services is seeking a Customer Success Executive to drive onboarding, adoption, and long-term value for Clinical Decisions customers. You will partner with Sales, Product, Editorial, and internal teams to deliver a seamless, data-driven customer experience across North Midwest and West Coast regions.

The role requires travel up to 40% and a remote-first approach with a preference for candidates near major airports, including Chicago or Denver.