Strategic Customer Success Coordinator (Bilingual)

Sunbelt Rentals, Inc.; North Haven (CT); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals is hiring a Customer Coordinator (Call-Center) to deliver exceptional service to strategic customers in construction equipment rentals. This centralized role handles inquiries, orders, and requests, acting as the primary point of contact and exemplifying Sunbelt's reliability and service.

Qualifications include prior call-center customer service experience, construction equipment knowledge, and the ability to communicate in English and Spanish.

Qualifications

• Previous experience in a call center customer service role.
• Equipment rental or construction industry experience preferred; Wynne software experience preferred.
• Bilingual Spanish/English preferred.

Responsibilities

• Provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial equipment and store items.
• Act as the centralized point of contact to satisfy the customer’s needs and requests.
• Adhere to Sunbelt’s safety and service standards.

Skills

Call center experience

Customer service

Construction equipment knowledge

Spanish

English

Communication skills

Safety awareness

Tools

Wynne software

Job description

Sunbelt Rentals is hiring a Customer Coordinator (Call-Center) to deliver exceptional service to strategic customers in construction equipment rentals. This centralized role handles inquiries, orders, and requests, acting as the primary point of contact and exemplifying Sunbelt's reliability and service.

Qualifications include prior call-center customer service experience, construction equipment knowledge, and the ability to communicate in English and Spanish.