Strategic Customer Success Associate

ePlus Technology, inc.; North Carolina; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

ePlus Technology, inc. is seeking a Customer Success Associate to manage the customer experience for a mid-sized portfolio. You will maintain strong client relationships, lead reviews, and coordinate with delivery teams to ensure optimal value and satisfaction.

You will drive renewals, support upsell opportunities, and provide data for change orders while collaborating with Sales and Project Management to ensure a seamless onboarding and ongoing service experience.

Qualifications

• Minimum 2–4 years in a client-facing role (Customer Success, Client Services, Account Management, or Technical Support)
• Proven ability to deliver quality customer-facing presentations
• Proficiency with Microsoft Excel, PowerPoint, Outlook, Cisco Webex, and Teams
• Strong customer service and relationship management skills
• Analytical skills to monitor account health and usage metrics
• Ability to manage multiple priorities in a dynamic environment
• Relevant degree and/or professional qualifications
• Project management experience is a plus
• Understanding IT infrastructure and services is beneficial

Responsibilities

• Establish strategic partner relationships with assigned clients and drive value of ePlus products
• Hold regular client meetings to review incidents, changes, and needs
• Coordinate with annuity services partners and complete partner scorecard processes
• Track customer satisfaction and manage recovery efforts as needed
• Serve as customer advocate for escalations and develop corrective action plans
• Lead annual customer performance review meetings with client stakeholders
• Collaborate with sales to identify upsell opportunities within the portfolio
• Provide data for account reconciliation and change order quotes

Skills

Client relationship management

Presentation skills

Analytical thinking

Multi-tasking

Independent worker

Communication

IT service awareness

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

PowerPoint

Outlook

Cisco Webex

Microsoft Teams

Job description

ePlus Technology, inc. is seeking a Customer Success Associate to manage the customer experience for a mid-sized portfolio. You will maintain strong client relationships, lead reviews, and coordinate with delivery teams to ensure optimal value and satisfaction.

You will drive renewals, support upsell opportunities, and provide data for change orders while collaborating with Sales and Project Management to ensure a seamless onboarding and ongoing service experience.