Strategic Customer Success & Accounts Coordinator

Kipsu; Minneapolis (MN); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Unlimited vacation time

Life insurance

Flex spending account

Commuter benefits

Job summary

Kipsu, a hybrid operations role within the Customer Success group, supports a large enterprise client and reports to the Sr. Director, Strategic Accounts.

You’ll manage daily tasks, align teams, and keep the Account Director informed of status, blockers, and progress. The ideal candidate has 1–3 years in operations or project management, strong organizational and communication skills, and familiarity with JIRA, Salesforce, and Excel/Sheets.

Qualifications

• 1–3 years of experience in operations and/or project management.
• Familiarity with JIRA or similar ticketing/project management tools; ability to triage, prioritize, and track requests across multiple teams.
• Familiarity with Salesforce, reporting and basic data reconciliation tasks.
• Strong knowledge of spreadsheet functionality (MS Excel/Google Sheets).

Responsibilities

• Support ongoing account needs including customer updates and reporting while handling ad-hoc requests.
• Serve as the connective tissue between Kipsu Support, Development, Product, and Account teams.
• Provide process documentation and identify opportunities to streamline workflows and automation.
• Track and manage deadlines across multiple tasks and client requests for the Account Director.
• Support customers and vendors through the messaging setup and onboarding process.
• Generate and maintain recurring operational reports and respond to ad-hoc reporting requests.

Tools

JIRA

Salesforce

MS Excel/Google Sheets

Job description

Kipsu, a hybrid operations role within the Customer Success group, supports a large enterprise client and reports to the Sr. Director, Strategic Accounts.

You’ll manage daily tasks, align teams, and keep the Account Director informed of status, blockers, and progress. The ideal candidate has 1–3 years in operations or project management, strong organizational and communication skills, and familiarity with JIRA, Salesforce, and Excel/Sheets.