Strategic Customer Service & Fulfillment Coordinator

WestRock Company; Joplin (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

WestRock Company in Joplin, Missouri is seeking a Customer Service Coordinator to direct and coordinate activities for production and fulfillment. You will be the primary liaison between customers and the plant, ensuring accurate order processing, effective communication, timely issue resolution, and exceptional customer service.

Key duties include entering orders and releases, updating pricing, handling complaints, and supporting month-end reporting while maintaining FIFO inventory practices

Qualifications

• Excellent written and verbal communication skills.
• Strong professional negotiation and leadership abilities.
• Ability to resolve employee conflicts using appropriate problem-solving techniques.
• Proficient in Microsoft Office Suite.
• Strong organizational, analytical, and project management skills.
• Excellent customer service skills and a customer-focused mindset.

Responsibilities

• Confirm and enter new customer orders.
• Enter customer releases and production loads.
• Maintain and update customer pricing.
• Assign board to purchase order-driven business.
• Manage sample, proof, and color standard approvals for new and transferred business.
• Coordinate quality planning sessions for new and transferred business.
• Collect outstanding customer accounts receivable balances.
• Complete month-end reports and reporting duties.
• Receive, document, and process customer complaints.
• Enforce FIFO inventory practices.
• Assist with answering phones and directing customer calls.
• Manage aged inventory.
• Manage overrun and zero-value cartons within the month they are produced.
• Cross-train on all customer accounts.
• Communicate effectively with customers and plant personnel at all organizational levels.
• Ensure responsibility for product safety and product quality by reporting any product safety or quality concerns to Senior Management or the Quality Manager.
• Perform other duties as assigned to support business operations.

Skills

Communication

Negotiation

Leadership

Conflict resolution

MS Office

Organizational skills

Analytical skills

Project management

Customer service

Tools

MS Office

Job description

WestRock Company in Joplin, Missouri is seeking a Customer Service Coordinator to direct and coordinate activities for production and fulfillment. You will be the primary liaison between customers and the plant, ensuring accurate order processing, effective communication, timely issue resolution, and exceptional customer service.

Key duties include entering orders and releases, updating pricing, handling complaints, and supporting month-end reporting while maintaining FIFO inventory practices