Strategic Customer Program Lead - Tech Delivery

Nokia; Coppell (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Nokia in Coppell, TX is seeking an experienced Program Manager to lead complex, multi-year technology programs for a strategic customer. You will own end-to-end delivery, build strong customer relationships, and align cross-functional teams to meet objectives.

The role requires excellent communication, leadership, and risk management skills, with a focus on delivering on time and within budget. You will collaborate with sales, product management, and operations to optimize outcomes and drive

Qualifications

• Experience in managing complex, multi-year technology projects.
• Experience in leading cross-functional teams and managing multiple stakeholders.
• Excellent written and verbal communication skills, with the ability to articulate ideas clearly and effectively to all levels of working level peers and to upper-level management.
• Strong leadership and interpersonal skills, with the ability to build and maintain lasting relationships with customers and internal stakeholders.
• Ability to work in a fast-paced environment, with multiple priorities and deadlines.
• Strong problem-solving and analytical skills, with the ability to identify and mitigate program and financial risks.

Responsibilities

• Support offer development and pre-contract planning to identify the delivery approach and potential risks to the contract deliverables.
• Develop and execute project/program plans, objectives, and timelines to ensure successful program delivery.
• Maintain detailed project/program documentation, status reports, action registers, and lessons learned.
• Lead cross-functional teams, setting expectations and coordinating resources and activities in support of program deliverables.
• Identify and mitigate program risks, and develop contingency plans as needed.
• Act as a point of contact for customers, both internal and external, building strong relationships and ensuring customer satisfaction.
• Ensure timely delivery of the overall program goals and objectives, conduct program reviews and identify areas for improvement.
• Collaborate with internal teams, including sales, product management, technical teams, finance and supply chain, to ensure alignment regarding deliverables and expectations.

Skills

Program management

Cross-functional leadership

Communication

Stakeholder management

Leadership

Analytical skills

Tools

Excel

PowerPoint

Job description

Nokia in Coppell, TX is seeking an experienced Program Manager to lead complex, multi-year technology programs for a strategic customer. You will own end-to-end delivery, build strong customer relationships, and align cross-functional teams to meet objectives.

The role requires excellent communication, leadership, and risk management skills, with a focus on delivering on time and within budget. You will collaborate with sales, product management, and operations to optimize outcomes and drive