Strategic Customer Delivery & Supply Chain Director

NOKIA; Sunnyvale (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Nokia is seeking a seniorDelivery Director to lead end-to-end delivery strategy for high-priority hyperscaler programs within the IP Networking business. You will align demand, commitments, and supply capabilities across Sales, Product, Supply Chain, and Operations to ensure timely, visible, and customer-focused execution.

They require 12–15+ years in global tech environments, with a proven track record of leading strategic cross-functional programs, and strong expertise in forecasting,

Qualifications

• Bachelor's degree in business, operations, supply chain, engineering, or a related field.
• 12-15+ years of experience in customer delivery, business operations, supply chain, program management, or related areas within a global technology environment.
• Proven success leading strategic, high-visibility cross-functional programs, including hyperscale or key customer engagements.
• Strong expertise in demand planning, forecasting, supply chain management, manufacturing, product transitions, and inventory risk.
• Strategic and commercially minded leader with strong execution focus.
• Thrives in fast-paced, complex environments and effectively manages ambiguity.
• Demonstrates Director-level leadership, executive presence, and independent judgment.
• Influences outcomes and drives organizational impact through collaboration rather than direct authority.

Responsibilities

• Lead hyperscale demand planning, customer commitments, and delivery execution to align customer expectations with commitments and operational capabilities.
• Partner with Supply Chain, Procurement, Manufacturing, and Operations to manage supply readiness and recovery plans.
• Work with Sales and customer-facing teams to communicate delivery commitments, risks, and timelines.
• Drive forecasting, product transitions, and inventory optimization while supporting strategic customer growth.
• Lead data-driven decision-making balancing customer priorities, supply constraints, financial impact, and feasibility.
• Serve as the primary Nokia IP Networking representative to the enterprise Control Tower.
• Prepare executive decision packages and drive action closure.
• Translate Control Tower decisions into actionable business plans and stakeholder communications.
• Direct complex cross-functional hyperscaler delivery programs across Sales, Product, Supply Chain, Manufacturing, Finance, and Operations.
• Maintain a single, trusted view of demand, supply, commitments, risks, and actions.
• Improve forecast accuracy, delivery performance, and customer commitment attainment.
• Drive governance improvements and scalable planning processes.
• Influence senior stakeholders and lead through collaboration without direct management authority.

Skills

Strategic leadership

Executive presence

Cross-functional program leadership

Demand planning

Forecasting

Supply chain management

Inventory risk

Ambiguity management

Education

Bachelor's degree in business, operations, supply chain, engineering, or related field

Advanced degree or certification preferred

Job description

Leads the end-to-end delivery strategy for complex, high-priority hyperscaler programs within Nokia's IP Networking business. Acts as the senior interface to the enterprise Control Tower, aligning customer demand, commercial commitments, product priorities, and supply capabilities to ensure successful execution. Responsible for driving priorities, risk management, escalations, and executive decision-making, ensuring IP Networking commitments are delivered with urgency, visibility, and strong customer outcomes.

• Lead hyperscale demand planning, customer commitments, and delivery execution to ensure alignment between customer expectations, commercial obligations, and operational capabilities.
• Partner with Supply Chain, Procurement, Manufacturing, and Operations to manage supply readiness, constraints, and recovery plans.
• Work closely with Sales and customer-facing teams to provide transparent communication on delivery commitments, risks, and timelines.
• Drive forecasting, product transitions, and inventory optimization while supporting strategic customer growth.
• Lead data-driven decision-making, balancing customer priorities, supply constraints, financial impact, and operational feasibility.
• Serve as the primary IP Networking representative to the enterprise Control Tower.
• Prepare executive decision packages, ensure accountability, and drive action closure.
• Translate Control Tower decisions into actionable business plans and stakeholder communications.
• Direct complex cross-functional hyperscaler delivery programs across Sales, Product, Supply Chain, Manufacturing, Finance, and Operations.
• Maintain a single, trusted view of demand, supply, commitments, risks, and actions.
• Improve forecast accuracy, delivery performance, customer commitment attainment, and operational efficiency.
• Drive governance improvements, scalable planning processes, and cross-functional accountability.
• Influence senior stakeholders and lead through collaboration without direct management authority.

You have:

• Bachelor's degree in business, Operations, Supply Chain, Engineering, or a related field; advanced degree/certification preferred.
• 12-15+ years of experience in customer delivery, business operations, supply chain, program management, or related areas within a global technology environment.
• Proven success leading strategic, high-visibility cross-functional programs, including hyperscale or key customer engagements.
• Strong expertise in demand planning, forecasting, supply chain management, manufacturing, product transitions, and inventory risk.
• Strategic and commercially minded leader with strong execution focus.
• Thrives in fast-paced, complex environments and effectively manages ambiguity.
• Challenges assumptions, drives clarity, and balances customer and business priorities.
• Demonstrates Director-level leadership, executive presence, and independent judgment.
• Influences outcomes and drives organizational impact through collaboration rather than direct authority.

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Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.