Strategic Customer Liaison – Mining & Ops

FLSmidth; Tucson (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Recognition platform

Job summary

FLSmidth in the United States is seeking a supply chain professional to serve as the primary contact between FLSmidth and designated strategic customers, ensuring service expectations are met and value delivered.

You will lead on-site meetings to gather feedback, review KPIs and SLAs, and drive collaborative solutions while coordinating with Sales, Repairs, Field Services and Supply Chain to close gaps and improve performance. Travel across North America is expected.

Qualifications

• Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field.
• 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
• Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
• Familiarity with PDM, ERP and CRM systems
• Willingness to travel frequently to customer locations across North America.

Responsibilities

• Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
• Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
• Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
• Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain— highlight gaps in service delivery and drive continuous improvement.
• Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
• Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.
• Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement. Contribute to internal operational planning and strategy development by representing the customer perspective.

Skills

Relationship Management

Communication

Analytical Thinking

Cross-Functional Coordination

Performance Management

Problem Solving

Presentation Skills

Industry Knowledge

Contracts Management

Education

Bachelor's degree in Business/Engineering/SCM or related field

Tools

Excel

PowerPoint

CRM systems

ERP systems

PDM

Job description

FLSmidth in the United States is seeking a supply chain professional to serve as the primary contact between FLSmidth and designated strategic customers, ensuring service expectations are met and value delivered.

You will lead on-site meetings to gather feedback, review KPIs and SLAs, and drive collaborative solutions while coordinating with Sales, Repairs, Field Services and Supply Chain to close gaps and improve performance. Travel across North America is expected.