Mining Customer Success & Logistics Liaison

FLSmidth; Reno (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Recognition platform

Job summary

FLSmidth is seeking a Customer Supply Chain Lead to serve as the primary liaison between FLSmidth and key strategic mining customers in North America. You will drive demand planning, forecast accuracy, and contract compliance while coordinating with Sales, Repairs, Field Services and Supply Chain.

You will lead frequent onsite meetings, capture customer feedback, and present performance metrics to customers, supporting continuous improvement and value realization for multi-year agreements.

Qualifications

• Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field; 3–5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).
• Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
• Willingness to travel frequently to customer locations across North America.

Responsibilities

• Serve as primary point of contact for supply between FLSmidth and designated strategic customers.
• Lead onsite meetings to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
• Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
• Coordinate with cross-functional teams—Sales, Repairs, Field Services and Supply Chain—to highlight gaps in service delivery and drive continuous improvement.
• Act as the glue between customer expectations and internal operations, translating insights into tangible performance improvements.
• Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.

Skills

Relationship Management

Communication

Analytical Thinking

Cross-Functional Coordination

Performance Management

Problem Solving

Presentation Skills

Industry Knowledge

Contracts Management

Education

Bachelor's degree or related field

Tools

Microsoft Excel

PowerPoint

Data visualization tools

ERP systems

CRM systems

Job description

FLSmidth is seeking a Customer Supply Chain Lead to serve as the primary liaison between FLSmidth and key strategic mining customers in North America. You will drive demand planning, forecast accuracy, and contract compliance while coordinating with Sales, Repairs, Field Services and Supply Chain.

You will lead frequent onsite meetings, capture customer feedback, and present performance metrics to customers, supporting continuous improvement and value realization for multi-year agreements.