Global Customer Relations Lead — Mining & Operations

FLSmidth; Pekin (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Recognition platform

Job summary

FLSmidth is seeking a results-driven professional to serve as the primary supply liaison for strategic customers in North America. You will lead onsite reviews, gather feedback, and drive improvements by collaborating with Sales, Repairs, Field Services and Supply Chain.

With 3–5 years in a B2B environment, you will analyze demand and performance data, manage contracts end-to-end, and travel frequently. A strong Excel/ERP/CRM toolkit and effective communication are essential.

Qualifications

• Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field; 3–5 years of customer-facing experience in a B2B operational or supply chain role.
• Strong proficiency in Microsoft Excel, PowerPoint, and data visualization/reporting tools.
• Familiarity with PDM, ERP and CRM systems; willingness to travel frequently across North America.

Responsibilities

• Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded.
• Lead frequent onsite meetings with customers to gather feedback, present and review KPIs and SLAs, identify issues, and drive collaborative solutions.
• Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
• Coordinate closely with cross-functional teams—Sales, Repairs, Field Services and Supply Chain—highlight gaps in service delivery and drive continuous improvement.
• Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
• Maintain contractual obligations and risks and ensure that both parties fulfill their commitments and maximize the value of agreements.

Skills

Relationship Management

Communication

Analytical Thinking

Cross-Functional Coordination

Performance Management

Problem Solving

Presentation Skills

Industry Knowledge

Contracts Management

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

ERP systems

CRM systems

PDM

Job description

FLSmidth is seeking a results-driven professional to serve as the primary supply liaison for strategic customers in North America. You will lead onsite reviews, gather feedback, and drive improvements by collaborating with Sales, Repairs, Field Services and Supply Chain.

With 3–5 years in a B2B environment, you will analyze demand and performance data, manage contracts end-to-end, and travel frequently. A strong Excel/ERP/CRM toolkit and effective communication are essential.