Strategic Customer Care Center Leader

Hawaiian Electric; Honolulu (HI); On-site; USD 110,000 - 143,000; Full time

Job summary

Hawaiian Electric is hiring a Manager Supervisor for the P Customer Relations division to lead the customer care and support center across Oahu, Maui, and Hawaii Island. You will drive operational Excellence, develop high‑performing teams and implement QA programs to meet Service Level goals, forecast staffing needs, and manage performance metrics including call efficiency and turnover.

The role requires 5–7 years of supervision in a customer assistance setting and 3–5 years in customer

Qualifications

• Thorough knowledge of accounting principles.
• Thorough knowledge of the customer billing system.
• Knowledge of credit and collection principles and law.

Responsibilities

• Lead department and develop high‑performance teams.
• Develop and implement operational strategies for customer care.
• Plan and execute QA programs and budgeting activities.

Skills

Leadership

Strategic planning

Quality assurance

Workforce planning

Coaching

Performance metrics

Communication skills

Education

Bachelor's degree

Tools

Billing system

Mainframe systems

Spreadsheet software

Job description

Hawaiian Electric is hiring a Manager Supervisor for the P Customer Relations division to lead the customer care and support center across Oahu, Maui, and Hawaii Island. You will drive operational Excellence, develop high‑performing teams and implement QA programs to meet Service Level goals, forecast staffing needs, and manage performance metrics including call efficiency and turnover.

The role requires 5–7 years of supervision in a customer assistance setting and 3–5 years in customer