Strategic Customer Care Center Leader

Hawaiian Electric; Honolulu (HI); Vor Ort; USD 110.000 - 143.000; Vollzeit

Zusammenfassung

Hawaiian Electric is hiring a Manager Supervisor for the P Customer Relations division to lead the customer care and support center across Oahu, Maui, and Hawaii Island. You will drive operational Excellence, develop high‑performing teams and implement QA programs to meet Service Level goals, forecast staffing needs, and manage performance metrics including call efficiency and turnover.

The role requires 5–7 years of supervision in a customer assistance setting and 3–5 years in customer

Qualifikationen

• Thorough knowledge of accounting principles.
• Thorough knowledge of the customer billing system.
• Knowledge of credit and collection principles and law.

Aufgaben

• Lead department and develop high‑performance teams.
• Develop and implement operational strategies for customer care.
• Plan and execute QA programs and budgeting activities.

Kenntnisse

Leadership

Strategic planning

Quality assurance

Workforce planning

Coaching

Performance metrics

Communication skills

Ausbildung

Bachelor's degree

Tools

Billing system

Mainframe systems

Spreadsheet software

Jobbeschreibung

Hawaiian Electric is hiring a Manager Supervisor for the P Customer Relations division to lead the customer care and support center across Oahu, Maui, and Hawaii Island. You will drive operational Excellence, develop high‑performing teams and implement QA programs to meet Service Level goals, forecast staffing needs, and manage performance metrics including call efficiency and turnover.

The role requires 5–7 years of supervision in a customer assistance setting and 3–5 years in customer