Call Center Supervisor: Elevate Customer Experience

Hawaii Gas; Honolulu (HI); On-site; USD 60,000 - 80,000; Full time

Job summary

Hawaii Gas is seeking a Supervisor for its Call Center in Honolulu, Hawaii. This role involves overseeing daily operations, setting performance expectations, and providing guidance to the team. You will be the main point of contact for customers and must ensure effective communication and service delivery.

The ideal candidate will have significant experience in customer service, strong analytical skills, and proficiency in MS Office. A Bachelor's degree in a related field is preferred. Join Hawaii Gas to help us enhance customer engagement and service excellence.

Qualifications

• 5+ years in customer service or call center role.
• Experience handling call resolutions.
• Proficient in MS Office (Word, Excel, Access, PowerPoint).
• 2+ years in a supervisory role (preferred).
• Experience in a regulated industry with customer service.

Responsibilities

• Oversee daily operations and supervise Call Center staff.
• Communicate initiatives and objectives to direct reports.
• Evaluate performance and provide feedback to team members.
• Respond to customer needs and expectations effectively.
• Optimize customer information systems and standard operating procedures.

Skills

Customer service skills

Call handling expertise

MS Office proficiency

Analytical skills

Team leadership

Education

High school diploma or GED

Bachelor’s degree in Business (preferred)

Tools

MS Office suite

Customer Information System software

Call Center Phone Systems (Zoom)

Job description

Hawaii Gas is seeking a Supervisor for its Call Center in Honolulu, Hawaii. This role involves overseeing daily operations, setting performance expectations, and providing guidance to the team. You will be the main point of contact for customers and must ensure effective communication and service delivery.

The ideal candidate will have significant experience in customer service, strong analytical skills, and proficiency in MS Office. A Bachelor's degree in a related field is preferred. Join Hawaii Gas to help us enhance customer engagement and service excellence.