Strategic Custom Projects Manager

WAC Lighting; Port Washington (NY); On-site; USD 80,000 - 85,000; Full time

Job summary

WAC Lighting is seeking a Custom Project Manager to lead complex projects from order entry through shipping, coordinating with Inside Sales, R&D, and global factories. The role emphasizes on-time delivery, accurate documentation, and strong customer support in a manufacturing setting.

Ideal candidates have 5–10+ years of project management experience, a business-related degree, and proficiency in SAP, HubSpot, Zendesk, and Monday. Travel may be required.

Qualifications

• Requires 5–10+ years of project/product management experience in manufacturing.
• Bachelor’s degree in business management or related field.
• Excellent communication, time management, reporting and organizational skills.
• Proficient in project management software; ability to manage multiple tasks.

Responsibilities

• Manage projects for Custom Product and escalated orders from order entry through shipping.
• Maintain project schedule using Monday and internal platforms with accurate data.
• Create sales support documents: deposits, waivers, quotations, and production information releases.
• Create, update and maintain quotations in SAP and HubSpot CRM.
• Process Quote Reviews timely and accurately.
• Ensure accuracy of Rep Sales and Commission credits.
• Answer elevated customer and rep inquiries promptly and courteously.
• Provide air freight quotations as needed.
• Collaborate with global factories to maintain BOMs and routing schedules; resolve technical issues.
• Review engineering drawings and reflect updates before sending to customers.
• Allocate resources and mitigate risks; lead cross-functional teams to meet goals.
• Perform root cause analysis and implement corrective actions.

Skills

Communication

Time management

Organizational skills

Teamwork

Problem solving

Decision making

Multi-tasking

Education

Bachelor’s degree in business management or related field

Tools

SAP

HubSpot

Zendesk

Monday

Microsoft Office

Job description

WAC Lighting is seeking a Custom Project Manager to lead complex projects from order entry through shipping, coordinating with Inside Sales, R&D, and global factories. The role emphasizes on-time delivery, accurate documentation, and strong customer support in a manufacturing setting.

Ideal candidates have 5–10+ years of project management experience, a business-related degree, and proficiency in SAP, HubSpot, Zendesk, and Monday. Travel may be required.