Strategic CSM for Foodservice Distributors | Remote

Cut+Dry; Chicago (IL); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Performance-based bonuses

Stock options

Medical, dental, and vision coverage

Unlimited PTO

Results-driven culture

Job summary

A forward-thinking technology company is seeking a Customer Success Manager to facilitate the adoption of their platform among distributor clients. The candidate will be responsible for building executive relationships, creating strategic rollout plans, and advising distributor leadership on platform features to enhance business operations. Ideal applicants should possess deep knowledge of the foodservice distribution industry, demonstrate an executive presence, and have experience in change management. A remote role based in the United States offers competitive compensation and benefits.

Qualifications

• Experience in foodservice distribution, understanding sales and operational workflows.
• Ability to engage with C-level executives and build strategic relationships.
• Consultative approach that drives change in long-established organizations.
• Basic technical understanding of platform capabilities for credible discussions.
• Experience in driving adoption or change management with measurable outcomes.
• Adaptability in undefined processes and evolving roles.

Responsibilities

• Own executive relationships and manage onboarding for distributors.
• Create rollout plans to ensure actual usage of the platform.
• Advise distributor leadership on effective features while managing requests.
• Collaborate with technical teams focusing on business outcomes.
• Design prioritized launch plans for customer segments with high adoption.
• Monitor usage metrics to address disengagement signals early.
• Promote awareness of underutilized platform capabilities among customers.

Skills

Foodservice distribution experience

Executive presence

Consultative mindset

Technical fluency

Track record in adoption

Comfort with ambiguity

Job description

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