Strategic CSM: Enterprise SaaS for Real Estate (Remote)

AppFolio, Inc.; Chicago (IL); A distancia; USD 114.000 - 143.000; Jornada completa

Descripción de la vacante

AppFolio, Inc. is seeking a Strategic Customer Success Manager to own a portfolio of large, high-value accounts within the Revenue Organization. You will partner with Technical Account Managers and cross-functional teams to drive measurable ROI and platform adoption for complex real estate customers.

You will build executive relationships, map customer goals to AppFolio solutions, and lead Joint Success Plans, Business Reviews, and renewal strategies across key stakeholders.

Formación

• 6-8 years in customer success, account management, sales, or a related role
• Proven record of managing, growing, and retaining strategic accounts
• Ability to work both collaboratively and independently in a fast-paced environment
• Proficiency with CS platforms and CRMs (e.g., Vitally, Salesforce) and Google Suite
• Willingness to travel about 35% for onsite client visits and events

Responsabilidades

• Retain and grow revenue by positioning AppFolio as a strategic partner
• Educate customers on features and best practices to fit their model
• Identify expansion opportunities and pass qualified leads to Sales and Growth
• Lead Business Reviews focused on ROI and goals progress
• Collaborate with TAMs, Product, and Sales to deliver value
• Build relationships with senior stakeholders across portfolios

Conocimientos

Customer success

Account management

Sales

Herramientas

Vitally

Salesforce

Google Workspace

Descripción del empleo

AppFolio, Inc. is seeking a Strategic Customer Success Manager to own a portfolio of large, high-value accounts within the Revenue Organization. You will partner with Technical Account Managers and cross-functional teams to drive measurable ROI and platform adoption for complex real estate customers.

You will build executive relationships, map customer goals to AppFolio solutions, and lead Joint Success Plans, Business Reviews, and renewal strategies across key stakeholders.