Strategic CRM & Sales Tech Lead

Ascend Learning; Northern (KY); Hybrid; USD 90,000 - 129,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Wellness programs such as Headspace

Charitable matching program

Job summary

Ascend Learning, LLC is seeking a Sr. Sales Technology Analyst to partner with Sales and Operations, optimizing our CRM and sales tech ecosystem. You will translate business needs into tech solutions, improving visibility, reporting, and data quality across the organization.

This hybrid role supports work from Leawood, KS or Burlington, MA, with remote options within the United States. You will mentor junior analysts and help drive governance, standards, and best practices across Ascend's CRM

Qualifications

• Microsoft D365 certifications or equivalent experience.
• Strong team player with a collaborative approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Proficient in virtual collaboration, leading meetings, and facilitating working sessions.
• Highly organized with a proven track record in planning, organizing, and executing tasks.

Responsibilities

• Lead the strategy, design, and implementation of enterprise and business-specific CRM and sales technology initiatives, helping establish standards, governance, and best practices across CRM solutions.
• Support the ongoing governance, optimization, and continuous improvement of CRM processes, customer data, reporting capabilities, and user experience.
• Partner with Sales and cross-functional stakeholders to identify business needs that improve sales effectiveness, user experience, reporting, process efficiency, and data quality.
• Evaluate, and prioritize sales technology enhancements, including automation, AI-enabled capabilities, integration, and process improvements that support measurable business outcomes.
• Serve as the primary liaison between and technical teams, providing functional expertise throughout discovery, requirements gathering, solution design, testing, and enhancement delivery.
• Coordinate release readiness, user communications, training, documentation, and adoption activities to ensure sales users can effectively leverage CRM and sales technology tools.
• Provide guidance, mentorship, and knowledge sharing to Sales Technology Analysts and business partners while promoting a collaborative One Ascend approach.

Skills

Team player

Communication skills

Facilitation

Virtual collaboration

Organization

Tools

Microsoft D365

Job description

Ascend Learning, LLC is seeking a Sr. Sales Technology Analyst to partner with Sales and Operations, optimizing our CRM and sales tech ecosystem. You will translate business needs into tech solutions, improving visibility, reporting, and data quality across the organization.

This hybrid role supports work from Leawood, KS or Burlington, MA, with remote options within the United States. You will mentor junior analysts and help drive governance, standards, and best practices across Ascend's CRM