Sr Sales Technology Analyst

Ascend Learning; Northern (KY); Hybrid; USD 90,000 - 129,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Wellness programs such as Headspace

Charitable matching program

Job summary

Ascend Learning, LLC is seeking a Sr. Sales Technology Analyst to partner with Sales and Operations, optimizing our CRM and sales tech ecosystem. You will translate business needs into tech solutions, improving visibility, reporting, and data quality across the organization.

This hybrid role supports work from Leawood, KS or Burlington, MA, with remote options within the United States. You will mentor junior analysts and help drive governance, standards, and best practices across Ascend's CRM

Qualifications

• Microsoft D365 certifications or equivalent experience.
• Strong team player with a collaborative approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Proficient in virtual collaboration, leading meetings, and facilitating working sessions.
• Highly organized with a proven track record in planning, organizing, and executing tasks.

Responsibilities

• Lead the strategy, design, and implementation of enterprise and business-specific CRM and sales technology initiatives, helping establish standards, governance, and best practices across CRM solutions.
• Support the ongoing governance, optimization, and continuous improvement of CRM processes, customer data, reporting capabilities, and user experience.
• Partner with Sales and cross-functional stakeholders to identify business needs that improve sales effectiveness, user experience, reporting, process efficiency, and data quality.
• Evaluate, and prioritize sales technology enhancements, including automation, AI-enabled capabilities, integration, and process improvements that support measurable business outcomes.
• Serve as the primary liaison between and technical teams, providing functional expertise throughout discovery, requirements gathering, solution design, testing, and enhancement delivery.
• Coordinate release readiness, user communications, training, documentation, and adoption activities to ensure sales users can effectively leverage CRM and sales technology tools.
• Provide guidance, mentorship, and knowledge sharing to Sales Technology Analysts and business partners while promoting a collaborative One Ascend approach.

Skills

Team player

Communication skills

Facilitation

Virtual collaboration

Organization

Tools

Microsoft D365

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture

Leawood, KS, US, 66211 Remote, US Burlington, MA, US, 01803

Ascend Learning, a leading healthcare and learning technology company,is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning.From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.

Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

WHAT YOU'LL DO

We are seeking a dynamic and experienced Sr. Sales Technology Analyst to partner with Sales, Sales Operations, and other Cross-functional teams to optimize and evolve Ascend's CRM and sales technology ecosystem. This role serves as the primary advocate for sales users, translating business needs into technology solutions that improve sales effectiveness, customer visibility, reporting, process efficiency, and data quality. As a senior subject matter expert, this position also helps drive consistency, governance, and best practices across enterprise and Ascend-aligned CRM initiatives while supporting the successful adoption of sales technology solutions.

WHERE YOU'LL WORK

This position will work a hybrid schedule from either our Leawood, KS or Burlington, MA office locations preferred. Remote will be considered within the United States.

HOW YOU'LL SPEND YOUR TIME

• Lead the strategy, design, and implementation of enterprise and business-specific CRM and sales technology initiatives, helping establish standards, governance, and best practices across CRM solutions.
• Support the ongoing governance, optimization, and continuous improvement of CRM processes, customer data, reporting capabilities, and user experience.
• Partner with Sales and cross-functional stakeholders to identify business needs that improve sales effectiveness, user experience, reporting, process efficiency, and data quality.
• Evaluate, and prioritize sales technology enhancements, including automation, AI-enabled capabilities, integration, and process improvements that support measurable business outcomes.
• Serve as the primary liaison between and technical teams, providing functional expertise throughout discovery, requirements gathering, solution design, testing, and enhancement delivery.
• Coordinate release readiness, user communications, training, documentation, and adoption activities to ensure sales users can effectively leverage CRM and sales technology tools.
• Provide guidance, mentorship, and knowledge sharing to Sales Technology Analysts and business partners while promoting a collaborative One Ascend approach.

WHAT YOU'LL NEED

• Microsoft D365 certifications or equivalent experience.
• Strong team player with a collaborative approach to problem-solving.
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and professionally.
• Proficient in virtual collaboration, leading meetings, and facilitating working sessions.
• Highly organized with a proven track record in planning, organizing, and executing tasks in a timely manner.

HIRING RANGE

The current full-time, annualized base pay hiring range for this role is $90,300.00-$129,140.00. In accordance with applicable state laws, we are providing the expected pay range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or salesplan.

BENEFITS

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and parental leave
• Employee assistance program
• Other wellness programs such as Headspace and Airvet
• Charitable matching program

Fostering A Sense of Belonging

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.