Strategic Credentialing Product Manager

National Registry of EMTs; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

The National Registry of EMTs is seeking a Product Manager to lead strategy, performance, lifecycle, and long‑term sustainability of credentialing and healthcare certification portfolios. You will translate insights from candidates, certificants, customers, SMEs, and market data into valuable, financially viable products.

As the strategic product owner, you will align customer value with certification integrity and operational feasibility, partnering with certification, assessment, finance,

Qualifications

• Bachelor’s degree in business administration, healthcare administration, information systems, education, assessment, or a related field.
• 5-7 years of progressively responsible experience in product management, portfolio management, program management, service-line management, business strategy, or a related discipline.
• Demonstrated experience managing a complex external-facing product or service across its lifecycle, including discovery, strategy, roadmap development, prioritization, launch, evaluation, and continuous improvement.
• Experience using customer insights, market needs, financial considerations, operational impacts, and performance data to shape product or service strategy and investment priorities.
• Experience developing business cases, evaluating product performance, supporting pricing or revenue decisions, or partnering with finance leaders on product or service sustainability.
• Experience working with cross-functional teams that include certification, assessment, technology, operations, marketing, finance, subject-matter experts, and executive stakeholders.
• Demonstrated experience managing a complex external-facing product or service in credentialing, certification, assessment, healthcare, professional licensing, regulated industries, standards-driven environments, or another comparable domain.
• Highly preferred: deeper familiarity with credentialing standards, accreditation requirements, examination development, psychometrics, certification maintenance, continuing competency, or similar assessment-based product environments.

Responsibilities

• Lead product strategy, portfolio performance, lifecycle management, and long-term sustainability within governance structures.
• Develop and maintain product portfolio strategies and roadmaps reflecting customer needs, market relevance, and financial sustainability.
• Lead discovery with candidates, certificants, customers, SMEs, employers, educators, and internal teams to identify opportunities to improve product value, usability, and outcomes.
• Define product direction, priorities, and success measures; make or recommend decisions on strategy, roadmap priorities, pricing, and investments.
• Use customer behavior, product usage data, market insights, financial metrics, and outcomes to evaluate effectiveness and inform prioritization.
• Establish and monitor product success measures across customer experience, market adoption, performance, and value of the credential or assessment.
• Collaborate to create reporting mechanisms for product adoption, performance, and outcomes.
• Coordinate with certification, assessment, psychometrics, finance, technology, marketing, operations, and executives to align priorities and resolve conflicts.
• Translate approved priorities into clear requirements and plans with technology teams, operational leaders, external developers, vendors, and partners.
• Support enterprise product thinking, portfolio planning, stakeholder alignment, and lifecycle governance.

Skills

Strategic product leadership

Cross-functional collaboration

Product lifecycle management

Data-driven decision making

Customer and market insights

Public speaking / communication

Education

Bachelor’s degree in business administration, healthcare administration, information systems, education, assessment, or a related field

Job description

The National Registry of EMTs is seeking a Product Manager to lead strategy, performance, lifecycle, and long‑term sustainability of credentialing and healthcare certification portfolios. You will translate insights from candidates, certificants, customers, SMEs, and market data into valuable, financially viable products.

As the strategic product owner, you will align customer value with certification integrity and operational feasibility, partnering with certification, assessment, finance,