Strategic Contact Center Project Manager

ITCON Services; Washington (District of Columbia); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading service provider in Washington, DC is seeking an experienced Project Manager specializing in contact centers. The role involves leading projects to enhance operations, optimize performance, and manage technology initiatives within budget and timelines. Candidates should possess strong project management skills and FMCSA experience is preferred. This position offers opportunities for strategic planning and stakeholder engagement to achieve operational excellence while ensuring high-quality service delivery.

Qualifications

• Experience with FMCSA regulations is preferred.
• Strong leadership skills and experience in managing teams.
• Excellent communication abilities to engage with stakeholders.

Responsibilities

• Lead and execute projects to improve contact center operations.
• Identify and implement process optimizations in service delivery.
• Build relationships with stakeholders and manage expectations.
• Identify risks and report on project performance.
• Oversee technology enhancements and service activations.
• Motivate and train customer service professionals as needed.
• Manage project budgets and track expenses.
• Ensure quality assurance processes are followed.

Skills

Project Management

Stakeholder Collaboration

Risk Management

Process Improvement

Financial Management

Job description

A leading service provider in Washington, DC is seeking an experienced Project Manager specializing in contact centers. The role involves leading projects to enhance operations, optimize performance, and manage technology initiatives within budget and timelines. Candidates should possess strong project management skills and FMCSA experience is preferred. This position offers opportunities for strategic planning and stakeholder engagement to achieve operational excellence while ensuring high-quality service delivery.