Senior Federal Contact Center Program Manager

ITCON Services; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Paid training and development opportunities

Healthcare benefits starting on the first day

Commuter benefits

Work-life balance

Job summary

A federal government contractor is seeking a Senior Contact Center Project Manager to lead large-scale projects. This role requires over 10 years of project management experience, focusing on federal compliance and enhancing customer satisfaction. Ideal candidates will have expertise in contact center operations, strong stakeholder communication, and proven leadership skills. The position offers competitive pay and benefits, along with opportunities for professional development.

Qualifications

• Minimum of 10 years of project management experience, with 5 years managing contact center projects.
• Proven experience with project management methodologies such as Agile, Waterfall, or hybrid.
• In-depth understanding of contact center operations and multi-channel support.

Responsibilities

• Lead end-to-end management of contact center projects from planning to completion.
• Collaborate with stakeholders to define project objectives and provide status updates.
• Ensure project activities adhere to federal regulations and quality assurance protocols.

Skills

Project Management Expertise

Stakeholder Communication

Leadership and Team Management

Compliance and Regulatory Knowledge

Analytical Skills

Education

Bachelor's degree in business, Project Management, Information Technology, or a related field

Tools

MS Project

JIRA

Job description

A federal government contractor is seeking a Senior Contact Center Project Manager to lead large-scale projects. This role requires over 10 years of project management experience, focusing on federal compliance and enhancing customer satisfaction. Ideal candidates will have expertise in contact center operations, strong stakeholder communication, and proven leadership skills. The position offers competitive pay and benefits, along with opportunities for professional development.